Support options for Lab VE and Cloud VE
I want to confirm my understanding of technical support options available for the Lab VE license and 'Cloud' VE offerings (specifically PAYG 'utility' license referenced here).
Lab VE: Comes with 1-year of eligibility for software upgrades. I'm not sure if technical support (phone or web 'ticket') is included in the Lab VE. A while back I thought I saw a post on DevCentral where someone was able to purchase an annual support contract for the lab license, though I'm not sure if that included technical support or was just follow-on upgrade eligibility.
Cloud VE: The reference link notes "F5 premium support and a 30 day free trial are included in this offering." I understand this to mean that full phone and web-based technical support are available.
Thanks for any clarification!