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Forum Discussion

Ed_Summers's avatar
Ed_Summers
Icon for Nimbostratus rankNimbostratus
Jul 31, 2017

Support options for Lab VE and Cloud VE

I want to confirm my understanding of technical support options available for the Lab VE license and 'Cloud' VE offerings (specifically PAYG 'utility' license referenced here).   Lab VE: Comes wit...
Azure
cloud
licensing
LTM
support
Lee_Sutcliffe's avatar
Lee_Sutcliffe
Icon for Nacreous rankNacreous
Jul 31, 2017

You can buy annual support for your VE Lab edition. I have a number of licenses and tend to re-new them periodically.

 

Without a support agreement you're unable to contact F5 support - for example, you want to re-activate a license after re-building your lab and your agreement has run out, you can't have your license reset. (which happens to me periodically)

 

With support agreement you can contact F5 for assistance, the fact it's a VE Lab shouldn't matter.

 

I don't have any experience with cloud VE so can't comment.