Forum Discussion
NimbostratusStuck in Configuration Utility restarting...
Hi,
I have upgraded 3600 ltm from BIG-IP 11.5.1 Build 4.0.128 to BIG-IP 11.6.0 Build 0.0.401, after the upgrade is completed and the device restarted it is stuck in Configuration Utility restarting... although I still access the device via ssh.
any ideas how to fix this issues ?
Thanks Sahir
15 Replies
shaggyWhile in CLI, you should examine "/var/log/ltm" - that should provide you more information about what is stuck. "bigstart status" can also show you what processes aren't starting or are constantly restarting.
If this is a production system, I highly recommend opening an F5 support case.
I should have stated that you will also see this when the configuration has not completed loading, most commonly seen during upgrades or reboot of a device.
Sahir_180434thanks guys, solved the problem 2 yrs ago :)
shaggy_121467Cumulonimbus
While in CLI, you should examine "/var/log/ltm" - that should provide you more information about what is stuck. "bigstart status" can also show you what processes aren't starting or are constantly restarting.
If this is a production system, I highly recommend opening an F5 support case.
I should have stated that you will also see this when the configuration has not completed loading, most commonly seen during upgrades or reboot of a device.
- Sahir_180434
thanks guys, solved the problem 2 yrs ago :)
- Brian_Gibson_30
Usually when I have a problem like this after an upgrade it is because of a licensing issue that is hanging the box.
Can you ssh into the device? If so, run tmsh show sys mcp-state and make sure mcp is running. Also what is the status of the device in the bash banner? Does it say INOPERATIVE?
Do a tmsh show /sys license and make sure your license is ok. You may need to reapply it.
Bob_66655I am running into same issue of getting stuck in 'configuration utility restarting' while upgrading F5 ltm 2000 from 11.4.0 Build 2434.0 Hotfix HF6 to 11.6. my device is showing INOPERATIVE and mcp-state is as below: Sys::mcpd State: ------------------------------------------------------- Running Phase base Last Configuration Load Status high-config-load-failed can you please advise? I don't think if I have any license issue. I have reactivated license prior to upgrade. below is output of 'show sys license: Sys::License Licensed Version 11.2.1 Registration key GLIFX-EHBDX-TWSYC-PCEIB-BNNUZMG Licensed On 2014/04/14 Service Check Date 2015/06/08 Platform ID C112 Appliance Serial Number f5-pcmu-ewls Active Modules GTM-DNS, Rate Limited, LO, BIG-IP (OZRGAYP-TOSKSKH) DNS Rate Fallback, 50 GTM Rate Fallback, 8 DNS Licensed Objects, 0 GTM Rate, 8 DNS Rate Limit, 50 QPS GTM Licensed Objects, 0 LTM, Base, 2000S (FHVPPKH-NEQTLEX) Application Acceleration Manager, Core IPV6 Gateway Rate Shaping Ram Cache Anti-Virus Checks Base Endpoint Security Checks Firewall Checks Network Access Secure Virtual Keyboard APM, Web Application Machine Certificate Checks Protected Workspace Remote Desktop App Tunnel SSL, 2000S
- Sahir_180434
Shaggy & Brian, thanks for your response.
The device I am working at is a lab device, and yes the issue with licencing, after reading through F5 site I managed to licence the device again and brought back to life.
Thanks Sahir
- Aung_Khing_Saw_
I have faced the same issue while I was upgrading the F5 LTM 2000Series.
And I followed the following steps and it's work.
01- access via ssh and login with root ID
02- go to tmsh
03- stop sys service all
04- start sys service all
05- load sys ucs Base_Config.ucs no-license
06- save sys config
07- reboot
This is a pretty common issue and is typically caused by a failure of httpd or tomcat in relation to tomcat java services. Running the following, non-traffic impacting command will remedy this in most cases. This may also be seen when too many admins logon and do not logout, releasing the consumed resources.
tmsh restart /sys service httpd tomcat
- jwstallm_327767
yeah I have used tmsh restart /sys service httpd tomcat and restarted server and it no longer hanged
- Chris_Hoskins_2
I didn't upgrade but my F5 has been up for past 313 days and was hung going to redirected, then configuration utility restarted. Running the command tmsh restart /sys service httpd tomcat fixed the issue and web login no longer hung.
marecek444_3676I am still stuck in this process and when I login via CLI, I am just seeing this messages and do not have time and possibility to write something. It is virtual F5 BIG-IP
Are you able to help me? Thank you in advance.
2018 Nov 12 07:57:22 degio9010lb003p logger: Re-starting restnoded 2018 Nov 12 07:57:22 degio9010lb003p logger: Re-starting mcpd 2018 Nov 12 07:57:23 degio9010lb003p logger: Re-starting evrouted 2018 Nov 12 07:57:23 degio9010lb003p logger: Re-starting lind 2018 Nov 12 07:57:23 degio9010lb003p logger: Re-starting csyncd 2018 Nov 12 07:57:23 degio9010lb003p logger: Re-starting restnoded 2018 Nov 12 07:57:24 degio9010lb003p logger: Re-starting lind 2018 Nov 12 07:57:24 degio9010lb003p logger: Re-starting evrouted 2018 Nov 12 07:57:24 degio9010lb003p logger: Re-starting csyncd 2018 Nov 12 07:57:24 degio9010lb003p logger: Re-starting restnoded 2018 Nov 12 07:57:24 degio9010lb003p logger: Re-starting mcpd 2018 Nov 12 07:57:25 degio9010lb003p logger: Re-starting lind
GabeThe solution of restarting the tomcat service worked for me. Thanks Chris Byrne.
tmsh restart /sys service httpd tomcat
