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davy_sl_20790's avatar
davy_sl_20790
Icon for Nimbostratus rankNimbostratus
Dec 08, 2012

StrongBox license disables root account?

Hi all

 

This week I had to prepare a Big IP for a test. This is a Strongbox appliance (big ip 3900). I put the Strongbox license on it. After upgrade and installing of the license I was unable to connect to the device via the root account.

 

Now I'm trying to use virtual editions (strongbox) with license and I have the same weird problem.

 

Does anybody know why this is happing.

 

I also tried resetting the root account password by rebooting the VE in single user mode and changing the password, then rebooting, nothing changes.

 

 

Thanks for your help

 

 

Kind regards

 

ve
virtualization

8 Replies

  • hoolio's avatar
    hoolio
    Icon for Cirrostratus rankCirrostratus
    Dec 11, 2012
    Hi,

     

     

    The strongbox license shouldn't disable root access, but having the 'appliance mode' license token enabled would.

     

     

    sol12815: Overview of Appliance mode

     

    https://support.f5.com/kb/en-us/solutions/public/12000/800/sol12815.html

     

     

    You should be able to generate a strongbox license without appliance mode to avoid this issue.

     

     

    Aaron
  • Zebra_131802's avatar
    Zebra_131802
    Icon for Nimbostratus rankNimbostratus
    Jun 13, 2014

    I got exactly the same issue. I generated a couple of licenses and in particular unticked the Appliance mode, but results were all the same. No bash shell access. Any idea?

     

  • Asim_Sharfuddin's avatar
    Asim_Sharfuddin
    Icon for Nimbostratus rankNimbostratus
    Mar 06, 2015

    hi,

     

    My strongbox is disabling the root access, though while generating license I didn't select App Mode (TMSH Only, No Root/Bash).

     

    how can I enable root access?

     

    11.5.1 BigIP 4200 strongbox.

     

    Best Regards Asim

     

  • Katherine_Villa's avatar
    Katherine_Villa
    Icon for Altocumulus rankAltocumulus
    Mar 19, 2015

    Hi,

     

    I'm having same issue with a 4000 Strongbox unit. I didn't select any App Mode when I generate the license. How can I disable App Mode, in order to be able to access using root user.?

     

    Thanks,

     

    Katherine Villalobos

     

  • F5_Jeff's avatar
    F5_Jeff
    Icon for Cirrus rankCirrus
    Feb 20, 2017

    any update on this? im having the same predicament. did not choose appliance mode but still appeared in the optional license and cant access root account. thank you

     

  • Shiraz's avatar
    Shiraz
    Icon for Altostratus rankAltostratus
    Feb 20, 2017

    It also happened with me. Once, I activated the strongbox using the appliance mode option and from then, I lost the root access. Even If I reactivate the license by unchecking the Appliance Mode option, I am not getting back the Root Access. Seems that I have to reconfigure my whole Lab setup to get back the root access..

     

    Regards,

     

    Mohammed Shiraz