Mgmt pack License Failure

Hello,

 

 

Currently, the primary environment check we do for validating the license is the MAC address.

 

 

Are you using VMWare to provide virtualization hosting? If so, there are settings to help manage the MAC address during hosting and vMotions.

 

 

Here is an link to a VMWare Knowledge Article providing more details:

 

http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=1541

 

 

The MAC address is auto-generated by the VMWare host, and during vMotion and power cycles, the host attempts to maintain the same value. However, it is not guaranteed. You can also override the value by manually setting the MAC address value via the .vmx file.

 

 

If you can determine the previous MAC address, you may able to override the MAC address in the current running instance and restore your original license.

 

 

If that doesn't work, let us know, and we'll provide you a new license key.

 

 

Let us know if that helps,

 

Stephen Fisher

 

F5 Networks

 

Unfortunately I don't have the old MAC address but will note the current one. Please provide a new key. Thanks

Hello,

 

 

The order has been submitted for a new licensing key. It should hopefully arrive within 1-2 business days.

 

 

Let us know if you have any issues or questions about activating the new key.

 

 

Thank you,

 

Stephen Fisher

 

F5 Networks

I still have not recieved a new key. Did it get sent?

 

Thanks

 

Hello,

 

 

I resent the license key over the weekend. Let me know if you haven't received the email.

 

 

Thank you,

 

Stephen Fisher

 

F5 Networks