LineRate 2.6.1 License activation fails

Just to be clear you are suggesting that I run the following exactly: ip dns name-server 8.8.8.8 8.8.4.4 admin-status online and then rerun: configure phone-home userid "..." secret "..." activation auto please advise? Vlad

That is certainly a generic way to get the DNS server configured. You may want to swap 8.8.8.8 or 8.8.4.4 out to your company's standard DNS servers, though. That would be acceptable.

did what you suggested: ip dns name-server 8.8.8.8 8.8.4.4 admin-status online then rerun phone-home with userid and secret... No change. the controller.messages prints: Apr 8 13:13:45 LROS LROS: Licensing: Login failed with exit code: 6, output: curl: (6) name lookup timed out Apr 8 13:13:45 LROS LROS: Licensing: upload of empty bundle failed with status -1: Login failed with exit code: 6, output: curl: (6) name lookup timed out Apr 8 13:13:45 LROS LROS: WARN: Unable to login with configured user: myUserName, trying fallback user. Apr 8 13:13:48 LROS LROS: Licensing: Login failed with exit code: 6, output: curl: (6) name lookup timed out Apr 8 13:13:48 LROS LROS: Licensing: upload of empty bundle failed with status -1: Login failed with exit code: 6, output: curl: (6) name lookup timed out Apr 8 13:13:48 LROS LROS: Activating license: Failed to upload bundle. Apr 8 13:13:48 LROS LROS: INFO: base license is now inactive Apr 8 13:14:15 LROS LROS: INFO: base license is now inactive Apr 8 13:14:15 LROS LROS: License is expired.

It may take a few moments for the activation to occur. Please run the "show licensing detailed" command again so we can see the current status. If you are still seeing issues, would you please run the "show running-config" command and post the redacted output here of sections: ip dns / phone-home / licensing?

This is the output for show licensing detailed: base: State: License is expired. Bundle upload has not occurred. Status: inactive Inactive reason: License is expired. Bundle upload has not occurred. Expiration: No bundle uploaded. Username: n/a Version: 5b UUID: ............................... HTTP Requests Per Min: 180 TCP Connections Per Min: 120 Mb Per Sec: 5 Burst Duration (min): 1 Processes: 1 Phone Home: on Product Mode: Precision Load Balancer INFO: Automatic license renewal enabled.

ip dns name-server 8.8.8.8 8.8.4.4 admin-status online ! phone-home userid "MyUserName" secret encrypted "MyEncryptedPassword" ! licensing regkey MY-REG-KEY activation auto feature base

Can you please run the "show running-config" command and post the redacted output here of sections: ip dns / phone-home / licensing? Also, please post the redacted results of the following command as well: "show phone-home"

So it shows that the name lookup times out.... UNLICENSED:LROS show phone-home Phone Home Status Status: Error : curl: (6) name lookup timed out Error Timestamp: 04/09/2016 20:32:25 Next Upload Time: 04/09/2016 20:37:25 Phone Home Configuration F5 Login URL: https://login.f5.com/resource/loginAction.jsp F5 Upload URL: https://asb.f5.com/appsupport-analyzer/api/appsupport-bundles F5 Qkview URL: https://ihealth.f5.com/linerate-analyzer/api/bundles Last Upload Time: n/a F5 User Name: MyUserId F5 Password: wHgII8CLFsSh6gzqsiWpqA==

Looking Further into this: Changed the dns to my corporate DNS server IP and show phone-home is now displaying "Status: OK" However the controller.messages log is showing that Apr 11 07:44:52 LROS LROS: Licensing: upload of empty bundle failed with status -1: Login failed with exit code: 6, output: curl: (6) Couldn't resolve host 'login.f5.com' Apr 11 07:44:52 LROS LROS: Activating license: Failed to upload bundle.

Hi Vlad, glad to hear getting to your corporate DNS servers has helped you make some progress. Let's continue troubleshooting to determine what might be preventing the bundle from uploading. Check if DNS resolution for login.f5.com works; in the LROS shell run command: ... bash "nslookup login.f5.com" ... This should resolve to "104.219.107.142" and prove whether the corporate DNS server is able to resolve all hosts needed to get the phone-home bundle upload working. If this fails, you will need to contact the owner of the DNS server to see if certain domains are restricted. Check if your LineRate instance can reach the phone home servers; in the LROS shell run command ... bash "ping 104.219.107.142" ... This should produce successful pings. If this does not work, there is something in the network path blocking communication to the login.f5.com. If this fails, you will need to determine what might be blocking this traffic (eg. a firewall). If all of these steps are successful, you can alternatively try restarting the LineRate instance after saving changes in the LROS shell with the "write" command. Take a look at the "show phone-home" output and/or "sudo tail -f /var/log/controller.messages" to look for new error messages.