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Is Window 7 supported?
Hello. I sucessfully used BIG-IP Edge Client in Windows 7 but yesterday it auto-updated installing CAB files for a long time and after that it was impossible to connect to any server. I uninstalled it and now I cannot install it again. Installation process installs ActiveX components, then drivers and quickly rollbacks saying that there was error and installation was not successful.
I understand that Windows 7 maybe not supported, but just to be sure that it is so.
If you need some additional logs and information feel free to ask.
- dron008Altostratus
Additional information. I install this version of BIGIPEdgeClient.exe: 7172.2018.1130.2122
In f5wininfo.exe logs in logterminal.txt file I see these errors:SpoilerError 2023-06-15 1:56:05:589 SETUP \urSmartUpdateEx.cpp, UCABInstaller::RegisterActiveX(), failed to load, C:\Windows\Downloaded Program Files\urxdialer.dll, 127 Error 2023-06-15 1:56:05:589 SETUP \urSmartUpdateEx.cpp, UCABInstaller::Install, EXCEPTION caught: UCABInstaller::Install() - EXCEPTION Error 2023-06-15 1:56:05:589 SETUP \urSmartUpdateEx.cpp, UCABInstaller::ProcessSection(), RegisterActiveX("C:\Users\Dron\AppData\Local\Temp\F5_TMP_04557241_00009160\urxvpn.inf", "C:\Windows\Downloaded Program Files" ,"C:\Windows\Downloaded Program Files\urxdialer.dll", "7172,2018,1130,2122", "{2BCDB465-81F9-41CB-832C-8037A4064446}") failed, 127 Error 2023-06-15 1:56:05:589 SETUP \urSmartUpdateEx.cpp, UCABInstaller::Install(), (0x7f) EXCEPTION - ProcessSection() failed, urxdialer.dll Error 2023-06-15 1:56:05:589 SETUP \urSmartUpdateEx.cpp, USmartUpdateEx::InstallControl(), (0x7f) EXCEPTION - m_cCabInstaller.Install() failed, 127 Error 2023-06-15 1:56:05:589 SETUP \urSmartUpdateEx.cpp, USmartUpdateEx::InstallControl, EXCEPTION caught: USmartUpdateEx::InstallControl() - EXCEPTION Info 2023-06-15 1:56:05:589 SETUP \urSmartUpdateEx.cpp, USmartUpdateEx::InstallControl(), exit, FAILURE Info 2023-06-15 1:56:05:590 SETUP \urSmartUpdateEx.cpp, USmartUpdate::RunObjectProc(), exit, 127 Error 2023-06-15 1:56:05:590 SETUP \urSmartUpdateEx.cpp, USmartUpdateEx::RunObjectProc(), control installation failed Error 2023-06-15 1:56:05:590 SETUP \urSmartUpdateEx.cpp, USmartUpdateEx::RunObjectProc(), failed to install
- dron008Altostratus
I need to update information. As I saw errors connected with these folders I cleaned them:
C:\Windows\Downloaded Program Files
C:\Windows\TmpAfter that I managed to install F5 VPN without errors. So I returned to the original state when I cannot connect.
After running VPN and clicking Connect is starts "Updating Big-IP Edge Client" and installing CAB-files. Then it asks password as usual and I confirm it on my phone. After that it starts connecting but could not do it. I waited for 10 minutes. In View Details I see Status: connected but icon in tray is in connecting or grey state. I also see empty statistics and
Build version. . . . . . : 7170,2018,627,21
API version. . . . . . . : 7170,2018,627,21In logs I see these errors and warnings:
SpoilerWarning 2023-06-15 2:34:24:283 CUTunnelServerX::startServer(), command line [C:\Windows\Downloaded Program Files\TunnelServer.exe] Error 2023-06-15 2:34:30:839 \USocket.cpp, USocketEx::connect(), EXCEPTION - Failed to connect, 127.0.0.1, 10061 (0x274d) No connection could be made because the target machine actively refused it. Error 2023-06-15 2:34:30:839 \USocket.cpp, USocketEx::connect, EXCEPTION caught: USocketEx::connect::EXCEPTION!!! Error 2023-06-15 2:34:30:839 CUTunnelServerX::startServer(), EXCEPTION - skt.connect() error Error 2023-06-15 2:34:30:839 CUTunnelServerX::startServer, EXCEPTION caught: CUTunnelServerX::startServer() - EXCEPTION Info 2023-06-15 2:34:30:839 CUTunnelServerX::startServer(), exit Info 2023-06-15 2:34:30:873 CUTunnelServerX::stopServer(), enter Error 2023-06-15 2:34:31:884 \USocket.cpp, USocketEx::connect(), EXCEPTION - Failed to connect, 127.0.0.1, 10061 (0x274d) No connection could be made because the target machine actively refused it. Error 2023-06-15 2:34:31:884 \USocket.cpp, USocketEx::connect, EXCEPTION caught: USocketEx::connect::EXCEPTION!!! Error 2023-06-15 2:34:31:884 CUTunnelServerX::stopServer() - skt.connect error() Error 2023-06-15 2:34:31:884 CUTunnelServerX::stopServer, EXCEPTION caught: CUTunnelServerX::stopServer() - EXCEPTION
Also these lines repeat many times and then again errors:
SpoilerWarning 2023-06-15 2:36:59:343 CUTunnelServerX::startServer(), command line [C:\Windows\Downloaded Program Files\TunnelServer.exe] Info 2023-06-15 2:36:59:343 CUTunnelServerX::_checkServer(), enter Info 2023-06-15 2:36:59:343 CUTunnelServerX::startServer(), enter Info 2023-06-15 2:36:59:343 \m_uac_helpers.cpp, uGetProcessIntegrityLevel(), Running on high integrity level Info 2023-06-15 2:36:59:343 CUTunnelServerX::startServer, Tunnel server started Info 2023-06-15 2:36:59:943 CUTunnelServerX::_checkServer(), exit Info 2023-06-15 2:36:59:945 CUTunnelServerX::startServer(), exit Info 2023-06-15 2:36:59:945 CUTunnelServerX::startServer(), result from server, result=0 Info 2023-06-15 2:36:59:950 CUTunnelServerX::isReady(), server response , result=0 Info 2023-06-15 2:37:00:453 CUTunnelServerX::isReady(), server response , result=0 Info 2023-06-15 2:37:00:977 CUTunnelServerX::isReady(), server response , result=0 Info 2023-06-15 2:37:01:483 CUTunnelServerX::isReady(), server response , result=0 Info 2023-06-15 2:37:01:984 CUTunnelServerX::isReady(), server response , result=0 Info 2023-06-15 2:37:02:497 CUTunnelServerX::isReady(), server response , result=1 Info 2023-06-15 2:37:02:663 CUTunnelServerX::stopServer(), enter Info 2023-06-15 2:37:02:665 CUTunnelServerX::stopServer(), exit Info 2023-06-15 2:37:02:668 \UTunnelServerX.h, CUTunnelServerX()::~CUTunnelServerX(), enter
I restarted the VPN and it started downloading CAB files again and showed message:
"Edge Client failed to update. Do you want to use the old version?"
I've chosen "Yes" and connected again. No luck.In event log I see error events:
DllHost (8252) WebCacheLocal: An attempt to open the file "C:\Users\Dron\AppData\Local\Microsoft\Windows\WebCache\V01.log" for read only access failed with system error 32 (0x00000020): "The process cannot access the file because it is being used by another process. ". The open file operation will fail with error -1032 (0xfffffbf8).
Previousely these files were locked by taskhost.exe and I had to terminate this process.
I found the following errors and warning in logs:
while stopping
SpoilerWarning 2023-06-15 2:54:32:129 Standalone \f5/service/ServiceHelpers.h, f5::Service::GetServiceState, Failed to open service 'F5MachineTunnelService': 1060 (0x424) The specified service does not exist as an installed service. Info 2023-06-15 2:54:32:130 Standalone \UClasses.h, MachineTunnelsClient::pauseVPN, exit Warning 2023-06-15 2:54:32:130 Standalone \f5/RPC/BaseClient.h, f5::RPC::BaseClient::CheckAndCall, Service F5MachineTunnelService isn't running Warning 2023-06-15 2:54:32:131 Standalone CStandaloneApp::PauseMachineTunnels, Pause VPN returned 0x20000005 Error 2023-06-15 2:54:35:085 APPCTRL CAppTunnelEx::OnRedirect, Exception thrown. error = 0x194 Error 2023-06-15 2:54:35:085 APPCTRL CAppTunnelEx::OnRedirect, EXCEPTION caught: Exception thrown while downloading pre-config Info 2023-06-15 2:54:35:085 APPCTRL \UChannelChain.cpp, UChannelChain::clearChannels, destroying channel #1. Stats (0) - Recv=4746 Send=690 Info 2023-06-15 2:54:35:085 APPCTRL \UChannelChain.cpp, UChannelChain::clearChannels, destroying channel #2. Stats (0) - Recv=406 Send=201 Error 2023-06-15 2:54:35:085 APPCTRL \UFirepass.cpp, UFirepass::doGetRequestWithoutRedirect, (0x194) EXCEPTION - wrong response HTTP code, 404, HTTP/1.1 404 NOT FOUND Info 2023-06-15 2:54:35:085 APPCTRL \UFirepass.cpp, UFirepass::doGetRequestWithoutRedirect, server returned HTTP code, return code, 404, 0 Error 2023-06-15 2:54:35:921 APPCTRL CAppTunnelEx::OnRedirect, EXCEPTION caught: Exception thrown while downloading pre-config Error 2023-06-15 2:54:35:921 APPCTRL CAppTunnelEx::OnRedirect, Exception thrown. error = 0x194 Info 2023-06-15 2:54:36:473 APPCTRL \uwebbrowserparser.cpp, UWebBrowserParser::IsRedirect, https://rv01po.vpn.comcast.net/saml/sp/profile/post/acs is a SAML Url User 2023-06-15 2:54:37:314 Standalone Connection mode changed to ALWAYS_DISCONNECTED User 2023-06-15 2:54:37:323 Standalone Open Session Failed - Original Server: https://remote.vpn.comcast.net, Current Server: rv01po.vpn.comcast.net/, Reason: Cancelled Error 2023-06-15 2:54:37:323 Standalone CStandaloneDoc::OnOpenSessionFailed, Open Session Failed, Cancelled, 0xffffffff800704c7
while connecting:
SpoilerWarning 2023-06-15 2:55:34:749 Standalone \f5/service/ServiceHelpers.h, f5::Service::GetServiceState, Failed to open service 'F5MachineTunnelService': 1060 (0x424) The specified service does not exist as an installed service. Warning 2023-06-15 2:55:34:751 Standalone \f5/RPC/BaseClient.h, f5::RPC::BaseClient::CheckAndCall, Service F5MachineTunnelService isn't running Info 2023-06-15 2:55:34:751 Standalone \UClasses.h, MachineTunnelsClient::pauseVPN, exit Warning 2023-06-15 2:55:34:752 Standalone CStandaloneApp::PauseMachineTunnels, Pause VPN returned 0x20000005 Error 2023-06-15 2:55:50:774 Standalone \urSmartUpdateEx.cpp, USmartUpdateEx::InstallUsingService(), failed to install through service, Warning 2023-06-15 2:55:50:776 Standalone \urSmartUpdateEx.cpp, USmartUpdateEx::RunObjectProc(), failed to install through installer service
while loading CAB files:
SpoilerError 2023-06-15 2:56:34:366 Standalone \urSmartUpdateEx.cpp, USmartUpdateEx::InstallControl(), (0x643) EXCEPTION - m_cCabInstaller.Install() failed, 1603 Error 2023-06-15 2:56:34:367 Standalone \urSmartUpdateEx.cpp, USmartUpdateEx::InstallControl, EXCEPTION caught: USmartUpdateEx::InstallControl() - EXCEPTION Info 2023-06-15 2:56:34:368 Standalone \urSmartUpdateEx.cpp, USmartUpdateEx::InstallControl(), exit, FAILURE Error 2023-06-15 2:56:34:368 Standalone \urSmartUpdateEx.cpp, USmartUpdateEx::RunObjectProc(), control installation failed Error 2023-06-15 2:56:34:368 Standalone \urSmartUpdateEx.cpp, USmartUpdateEx::RunObjectProc(), failed to install Info 2023-06-15 2:56:34:369 Standalone \urSmartUpdateEx.cpp, USmartUpdate::RunObjectProc(), exit, 1603 Info 2023-06-15 2:56:34:369 Standalone \urSmartUpdateEx.cpp, USmartUpdateEx::RunClassProc(), Cleaning temp dir Info 2023-06-15 2:56:34:374 Standalone \urSmartUpdateEx.cpp, USmartUpdateEx::RunClassProc(), RemoveDirectory() is done, C:\Users\Dron\AppData\Local\Temp\F5_TMP_08135296_00010252\, 1 Info 2023-06-15 2:56:34:375 Standalone UpdateMgr::InstallComplete this=0x00364f68 m_hWnd = 0x000c1bb4 Info 2023-06-15 2:56:34:375 Standalone \urSmartUpdateEx.cpp, USmartUpdate::RunClassProc(), Call calback function User 2023-06-15 2:56:34:376 Standalone Installation Completed For Component: C:\Program Files (x86)\F5 VPN\f5fpclientW.exe Error 2023-06-15 2:56:34:376 Standalone \Updater.cpp, UpdateMgr::InstallComplete, Installation Failed For Component, C:\Program Files (x86)\F5 VPN\f5fpclientW.exe, 18 (0x12) There are no more files
while trying to connect:
SpoilerWarning 2023-06-15 2:57:52:875 APPCTRL \UXmlParser.h, UXMLParser::GetNodeValue, XML parser: failed to get node \ec_scripting\logoff\params content. Error: No error(0) Error 2023-06-15 2:57:52:876 APPCTRL CProperty::Assign: Invalid property string value length Warning 2023-06-15 2:57:52:876 APPCTRL \PropertyBag.cpp, CProperty::Assign, Failed to assign value to a property Warning 2023-06-15 2:57:52:876 APPCTRL \PropertyBag.cpp, CProperty::Assign, Failed to write value (result: hr) Info 2023-06-15 2:57:52:876 Standalone CStandaloneDoc::OnGetSessionInfoComplete, OnGetSessionInfoComplete(szError, hError):, , 0 Error 2023-06-15 2:57:52:876 APPCTRL \PropertyBag.cpp, CProperty::Assign, EXCEPTION caught: CProperty::Assign: Exception Error 2023-06-15 3:03:58:102 HOST \controldata.h, CControlData::CreateControl(), MyAtlAxCreateControlEx failed, -2147024769 Error 2023-06-15 3:03:58:102 HOST \HostCtrl.h, CHostCtrl::Failed, Creating control error (error: 0) Info 2023-06-15 3:03:58:102 HOST CHostCtrl::ProxyClose(), enter Info 2023-06-15 3:03:58:102 HOST CHostCtrl::PostProcessProxyDataThreadProc(), enter Info 2023-06-15 3:03:58:103 HOST CHostCtrl::PostProcessProxyDataThreadProc(), Thread finished Info 2023-06-15 3:03:58:103 HOST CHostCtrl::ProxyClose(), exit Error 2023-06-15 3:03:58:104 HOST \HostCtrl.h, CHostCtrl::Failed, Firing OnError event (message: Creating control error ) Info 2023-06-15 3:03:58:104 APPCTRL CAppTunnelEx::DispatchEvent, Dispatch event: (VPN, /Common/Desktop-Remote_truesplit, OnError2) message:Creating control error errorCode:0) Info 2023-06-15 3:03:58:104 APPCTRL CAppTunnelEx::OnFavoriteClosed, Favorite (VPN, /Common/Desktop-Remote_truesplit) closed Info 2023-06-15 3:03:58:114 Standalone CConnectionMgr::StartReconnectMonitoring, [ConnMgr] Connection Mode: ALWAYS_CONNECTED. Session State: 2. Session Flags: 0 Info 2023-06-15 3:03:58:116 Standalone CConnectionMgr::StartReconnectMonitoring, [ConnMgr] An instance of reconnection timer is already active Error 2023-06-15 3:03:58:117 HOST CHostCtrl::CreateControls, Could not create new control
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