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1982's avatar
1982
Icon for Nimbostratus rankNimbostratus
Jun 27, 2024
Solved

How to register a license to access the support portal?

Hello, The customer has provided the purchased license, which we have activated on our cluster. However, we now need to request support from F5 for the ASM module, and we are unsure of how to obtain...
support centre
  • Jmtaylor's avatar
    Jmtaylor
    Jun 27, 2024

    Hello 1982 

     

    We would be happy to assist you with linking your Licenses to your support portal.  There are a couple of ways to accomplish this after creating the account. The easiest way is to send in an email with your account ID (email address) and the list of devices to link to the account to Supportone@f5.com.  You may also reach out to us directly via the chat function in the support portal.  

    Please let me know if you have any questions.  

     

Jmtaylor's avatar
Jmtaylor
Icon for Moderator rankModerator
Jun 27, 2024

Hello 1982 

 

We would be happy to assist you with linking your Licenses to your support portal.  There are a couple of ways to accomplish this after creating the account. The easiest way is to send in an email with your account ID (email address) and the list of devices to link to the account to Supportone@f5.com.  You may also reach out to us directly via the chat function in the support portal.  

Please let me know if you have any questions.  

 

  • 1982's avatar
    1982
    Icon for Nimbostratus rankNimbostratus
    Jun 27, 2024

    Hello Jmtaylor 

    Great to hear that! I really appreciate your quick reply. I will ask the customer, who is the owner of the license, to try reaching out to the email you sent.

    Have a good day.