support centre

3 Topics

How to register a license to access the support portal?
Hello, The customer has provided the purchased license, which we have activated on our cluster. However, we now need to request support from F5 for the ASM module, and we are unsure of how to obtain the required privileges to open cases using the client's subscription. Could someone please provide me with the steps for registering these licenses to our email? I already have all the information about the cluster because I caught some KBe articles from F5 to ask for support previously, but I don't know how to link these devices to the subscription. The customer also doesn't know anything about the process to follow to obtain these privileges or who they need to call to help us with this matter. Many thanks for considering my request, I'm new here, especially with ASM and I'll need a lot of your comprehension. Tks.
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1982
Jun 27, 2024 Place Technical Forum
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F5 support phone numbers
Hello, I am from Egypt, I try to call Egypt number to contact with F5 but it gives me wrong number on that number 0800-000-0537 any advice Thanks.
AhmedSaied_2402
Apr 26, 2018 Place Technical Forum
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Connection to MySQL using BIG IP
Dear all Sorry for the very basic questions but I am new in this environmet ( I am working on a project where I have to balance 3 read/write servers thorough a BIG F5 that costumer manages ) What are the required changes in configuration to a Java client to interface with BigIP ? Do I need to use Connector/J ? Can I use the virtual IP of load balancer in the connection string ? What do I need to have installed in the BIG IP ?
JPBentes_351479
Feb 10, 2018 Place Technical Forum
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