AltostratusHow to Perform a Password Recovery on BIG-IQ 6.1.0 VE
Hello! I'm in the process of deploying BIG-IQ in our environment and right now we have a Proof of Concept VM setup to test with. However, I forgot the password!
I have completed the following steps to recover the password, but haven't had any luck.
Reboot the system
Select proper boot version and press e to edit the options.
Scroll over the line that has "vmlinuz" in it.
Press e to edit that line and add "single" to the end.
Press b to boot.
Once a prompt appears type
mount -a
passwd root
Enter new password twice
type reboot
However, once I reboot and get back to the normal login screen, I'm told that the password for root is still incorrect. I have tried this procedure a couple of times using different passwords and I get the same result.
I'm thinking the password recovery procedure might be different for BIG-IQ but haven't found any supporting documentation online that states that.
Any guidance regarding this would be super helpful!
Okay, I found a solution to this problem and I will post the steps below in case anyone else runs into trouble.
Sequence of events that worked for me:
- Reboot the system.
- Boot into single-user mode (same way as stated in initial question)
- Type "passwd root"
- Set the new passworld
- Type "mount -a"
- Now, instead of typing "restart" type "exit".
Once everything came back up I was able to sign in with the root password I just set and then I went ahead and changed the admin password as well.
