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steulet_87932's avatar
steulet_87932
Icon for Nimbostratus rankNimbostratus
Mar 05, 2009

F5 Installation problem

Hi guys,

 

 

I'm using windows XP sp3 and I'm not able to install the firepass plugin:

 

 

INSTALLATION:

 

SSL VPN Driver installed

 

IP Filter Driver installed

 

RAS check failed

 

Host DLL registration failed

 

VPN Dialer DLL registration is OK

 

urxhost.dll installed

 

urxdialer.dll installed

 

 

PINGs test:

 

Address name www.f5.com passed

 

IPAddress = 65.61.115.222 passed

 

Loop back 127.0.0.1 passed

 

Gateway address = 172.21.42.254 failed

 

Gateway address = 172.21.39.254 passed

 

DNS address = 172.16.34.1 passed

 

DNS address = 172.16.34.5 passed

 

 

SERVICEs test:

 

DHCP Client:Running

 

Network Connections:Running

 

DNS Client:Running

 

Remote Access Connection Manager:Running

 

F5 VPN driver:Stopped

 

 

 

I uninstall everything with f5wininfo and I tried to reinstall the plugin: Now I've the following error

 

 

A connection to the remote computer could not be established. You might need to change the network settings for this connection. For further assistance, click More Info or search Help and Support Center for this error number.

 

 

Thanks for your help, best regards

 

 

Greg

 

 

 

BIG-IP Access Policy Manager (APM)
remote access
security

3 Replies

  • Roger_34362's avatar
    Roger_34362
    Icon for Nimbostratus rankNimbostratus
    May 04, 2009
    I've got exactly the same problem. Did you get a solution for this problem / I will open up a case...
  • mvukusic's avatar
    mvukusic
    Icon for Altocumulus rankAltocumulus
    Aug 17, 2009
    Hello,

     

     

    I have the same problem - does anybody have a solution for this?

     

     

    Marko
  • Mike_Ho's avatar
    Mike_Ho
    Icon for Cirrus rankCirrus
    Aug 31, 2009
    Hi, I bet if you look in the logterminal.txt file for the computer you will see a line such as:

     

     

    CDialer : : OnCallback : Error occurred =720

     

     

    The devilish 720 error is a Windows error and not a Firepass VPN Client error. I have run into this several times and have gone through the hoops with F5 support.

     

     

    There are several things that can cause this. F5 support has some great troubleshooting info, but none if it has fixed this problem for me.

     

     

    Instead I hit up the Interwebs and found several things that have worked.

     

     

    First thing to check is device manager. Click View -> Show hidden devices then expand the Network Adapters section and look for "WAN Miniport" devices with errors. That's a bad sign and they will need to be fixed.

     

     

    If you don't have any errors with your WAN Miniport devices then a barbarous and bloody manual delete and reinstall of the WAN Miniport drivers may do the trick. This has solved the "error 720" problem for me on several occasions. I am not making guarantees or telling you to do it; I am merely speaking of my own experiences supporting the F5 VPN Client on thousands of computers where it's not optimal to suggest reloading the OS instead.

     

     

    Here's a URL that describes the process I have used with success:

     

    http://shorttipsandtricks.blogspot.com/2009/05/error-720-connection-to-remote-computer.html