Does EdgeClient application comes with both 32-bit and 64-bit?is there a way to confirm if the package we used is 32-bit and 64-bit?How do we ensure we have 64-bit installed?We observe all our users are seeing 32-bit app while the laptops/windows are 64-bit

The Windows client components are mostly 32 bit and are fully supported in 64 bit OSs. Because Edge Client is widely deployed on a lot of Windows systems and the benefit of using 100% native 64 bit components in Windows is negligible in this usage, we decided that on balance this refactoring did not justify the regression risk. We did refactor a few of the performance-critical components such as the TLS-to-PPP tunnelserver proxy bit that handles bulk encryption and the VPN driver that handles bulk comms between tunnelserver and the operating system. You should be able to prove this yourself on a test system by carefully watching process CPU usage while connected to an APM VPN with a client on the LAN using a test tool, like something that generates a lot of incoming and outgoing TCP. Edge Client on Linux is 64-bit only. In this case, the operating system interfaces that the client uses are much simpler.

EdgeClient 32-bit and 64-bit

Lucas_Thompson
Employee
Dec 05, 2023
The Windows client components are mostly 32 bit and are fully supported in 64 bit OSs. Because Edge Client is widely deployed on a lot of Windows systems and the benefit of using 100% native 64 bit components in Windows is negligible in this usage, we decided that on balance this refactoring did not justify the regression risk. We did refactor a few of the performance-critical components such as the TLS-to-PPP tunnelserver proxy bit that handles bulk encryption and the VPN driver that handles bulk comms between tunnelserver and the operating system.

You should be able to prove this yourself on a test system by carefully watching process CPU usage while connected to an APM VPN with a client on the LAN using a test tool, like something that generates a lot of incoming and outgoing TCP.

Edge Client on Linux is 64-bit only. In this case, the operating system interfaces that the client uses are much simpler.
- F5_Design_Engineer
  MVP
  Dec 05, 2023
  Thank you for the wonderful explanation.
- F5Team
  Cirrus
  Dec 06, 2023
  Hi Lucas
  Thanks for the update.
  So the EdgeClient for Windows is running as 32-bit by design.
  Is there any roadmap for F5 to make it 64-bit
F5_Design_Engineer
MVP
Dec 04, 2023
Hi F5 Team,

You can do so by going to System > Software Management > APM Clients on the Configuration utility

for Locating the version number of BIG-IP Edge Client on Windows try following

Windows

Log in to the Windows client system.

Open Windows Explorer.

Go to the F5 VPN directory; the default installation is in c:\program files\.

Right-click the f5fpclientW.exe file.

Select Properties.

Select the Details tab.
The version is shown in the Product version field.
OR

Log in to the Windows client system.

Launch the BIG-IP Edge Client application.

Select View Details.

Select the Miscellaneous tab.
All BIG-IP Edge Client versions are supported on Windows 11 64-bit versions 22H2 and 21H2 on Intel/AMD/ARM, Windows 10 64-bit versions 22H2, 21H2, and 21H1 on Intel/AMD/ARM, and Windows 10 32-bit versions 22H2, 21H2, and 21H1 on Intel/AMD running Firefox, Microsoft Edge, or Chrome.

https://techdocs.f5.com/kb/en-us/products/big-ip_apm/manuals/product/desktop-clientcompatmatrix.html#:~:text=Microsoft%C2%AE%20Windows%20OS&text=All%20BIG%2DIP%20Edge%20Client,%2C%20Microsoft%20Edge%2C%20or%20Chrome.

K16418: Controlling BIG-IP Edge Client on Windows through a command line interface

https://my.f5.com/manage/s/article/K16418

https://my.f5.com/manage/s/article/K14045

K12444: Overview of the Client Troubleshooting Utility for Windows

https://my.f5.com/manage/s/article/K12444

HTH

🙏
- F5Team
  Cirrus
  Dec 05, 2023
  Hi F5_Design_Engineer
  Thanks for the details , we need to know APM client is 32bit or 64 bit .. I have download the exe file from F5 connectivity and install on both Windows 10 32bit and 64 bit both are supported . but exe file is in 32 bit on both Windows .
  It means exe file which we downloading on F5 is only 32bit not 64bit.
F5Team
Cirrus
Dec 05, 2023
Thanks
We understand it's supported with both 64-bit and 32-bit.
Since all of users are showing up as 32-bit(screenshot shared above), installed via component update, we would like to know how can we confirm if the package we installed is 32-bit
We were expecting our edgeclient to be 64-bit

F5_Design_Engineer

MVP

Dec 05, 2023

I am not getting any way except to make a Customm package for

I found a way for Downloading the client package for Windows and customizing it

You can download a Windows client package and distribute it to clients.

On the Main tab, click

Access
Connectivity / VPN
Connectivity
Profiles .

A list of connectivity profiles displays.
Select a connectivity profile.
Click the
Customize Package button.

The Customize Windows Client Package popup screen displays with Available Components displayed.

Click

Download.

The screen closes and the package,

BIGIPEdgeClient.exe, downloads.

The customized package,

BIGIPEdgeClient.exe, is downloaded to your client. It is available for you to distribute. Users must install the package, or, if Component Installer is available on the client, it can install the package for the user.

As of now i could not found any help on selecting 64 bit option for downloading windows client but i can see that for Linux OS , i fi will find in the mean time i wiil surely update you.

On the F5 Go to the 3rd TAB downloads