Forum Discussion

crj_45061's avatar
crj_45061
Icon for Nimbostratus rankNimbostratus
Nov 02, 2011

Configuration Error / parseFavsSettings error

hi

 

 

I recently started using a MacBook, and obtained the BIG-IP client to access the VPN from the Mac.

 

 

 

However, I am regularly getting problems during connection with the connection failing due to 'Configuration error', reported in the log file as a 'parseFavsSettings', as follows:

 

 

 

2011-11-02, 9:11:21:000, 172, 172, edge, 1, parseFavsSettings, Favorites settings cannot be parsed

 

2011-11-02, 9:11:21:000, 172, 172, edge, 2, Session Controller, Configuration Error, -400

 

 

This might happen 6-10 times before I finally connect successfully. Sometimes it works without any issues.

 

 

 

I have no idea what causes the problem, or why it suddenly resolves itself. It is driving me crazy :-( Sometimes it can take 10-15mins to get a connection.

 

 

 

Anyone else seen this? Anyone any idea how to fix it/mitigate the problem?

 

 

 

My version of the client is:

 

 

 

BIG-IP Edge Client: 7000.2011.0620.1

 

 

 

MacBook is running 10.6.8, 64 bit, Intel Core i7

 

 

 

thanks

 

 

 

chris

 

 

 

BIG-IP Access Policy Manager (APM)
remote access
security
  • Mike_61719's avatar
    Mike_61719
    Icon for Cirrus rankCirrus
    Nov 10, 2011
    I've never seen this one but how many appliances are in the back end? Is it just one?
  • Geoff_39906's avatar
    Geoff_39906
    Icon for Nimbostratus rankNimbostratus
    Nov 15, 2011
    What I have noticed is that if I shut down the F5 client altogether, and wait 5 minutes or longer, then it seems to work the next time.
  • crj_45061's avatar
    crj_45061
    Icon for Nimbostratus rankNimbostratus
    Nov 15, 2011
    hi

     

     

    The problem seems localised to only some Macs in my organisation. I have heard rumours that F5 have a new client that addresses this issue (maybe others) - but haven't seen the new client yet.

     

     

     

    For me, i find (I think) that if I explicitly click 'Disconnect' on the UI when it is wanting a token card input and then reconnect, this seems to reduce the likelihood of it happening, but I am not sure if that is just wishful thinking on my part ...

     

     

     

    There doesn't seem to be anything else that indicates a reason for the problem. My hunch it is some environmental thing, maybe triggering some race condition that (for example) locks a resource or something like that at the wrong time, causing an exception that is not handled.

     

     

     

    - chris

     

     

     

  • malte_57181's avatar
    malte_57181
    Icon for Nimbostratus rankNimbostratus
    Mar 01, 2012
    I am seeing the same issue with BIG-IP Edge Client 7000.2011.0826.1 on Mac OS X 10.7.3. I could try multiple times, always getting the same error. After I while I found out that quitting the application and restarting it usually solves the problem.
  • malte_57181's avatar
    malte_57181
    Icon for Nimbostratus rankNimbostratus
    Mar 01, 2012
    Just have enabled extended logging in hope it will reveal some more information regarding this issue, but doesn't look like this is the case:

     

     

    2012-03-01,17:47:10:000, 20946,20946,edge, 48, , 156, AutoUpgradeController, Auto Upgrading Controller, Initializing...

     

    2012-03-01,17:47:10:000, 20946,20946,edge, 48, , 176, AutoUpgradeController, Auto Upgrading Controller, Use auto update mode/settings from client profile

     

    2012-03-01,17:47:10:000, 20946,20946,edge, 48, , 131, AutoUpgradeController, Auto Upgrading Controller, Found component with ID, EdgeClient

     

    2012-03-01,17:47:10:000, 20946,20946,edge, 48, , 92, AutoUpgradeController, Auto Upgrading Controller, Comparing versions (server_version, client_version), 7000.2011.826.1, 7000.2011.826.1

     

    2012-03-01,17:47:10:000, 20946,20946,edge, 48, , 115, AutoUpgradeController, Auto Upgrading Controller, Upgrading unnecessary, component, EdgeClient

     

    2012-03-01,17:47:10:000, 20946,20946,edge, 48, , 131, AutoUpgradeController, Auto Upgrading Controller, Found component with ID, NetworkAccess

     

    2012-03-01,17:47:10:000, 20946,20946,edge, 48, , 92, AutoUpgradeController, Auto Upgrading Controller, Comparing versions (server_version, client_version), 7000.2011.1007.1, 7000.2011.1007.1

     

    2012-03-01,17:47:10:000, 20946,20946,edge, 48, , 115, AutoUpgradeController, Auto Upgrading Controller, Upgrading unnecessary, component, NetworkAccess

     

    2012-03-01,17:47:10:000, 20946,20946,edge, 48, , 211, AutoUpgradeController, Auto Upgrading Controller, Skip component upgrading, nothing for upgrading

     

    2012-03-01,17:47:10:000, 20946,20946,edge, 48, , 93, ProfileDownloaderController, Profile Controller, Profile downloaded successfully

     

    2012-03-01,17:47:10:000, 20946,20946,edge, 48, , 136, SessionController, Session Controller, Controller activated

     

    2012-03-01,17:47:17:000, 20946,20946,edge, 48, , 101, DoRequest, DoRequest, didReceiveResponse, Status Code, 200

     

    2012-03-01,17:47:17:000, 20946,20946,edge, 48, , 120, DoRequest, DoRequest, didReceiveData, data length, 0

     

    2012-03-01,17:47:17:000, 20946,20946,edge, 48, , 138, DoRequest, DoRequest, ConnectionDidFinishLoading, data length, 170

     

    2012-03-01,17:48:34:000, 20946,20946,edge, 48, , 101, DoRequest, DoRequest, didReceiveResponse, Status Code, 200

     

    2012-03-01,17:48:34:000, 20946,20946,edge, 48, , 120, DoRequest, DoRequest, didReceiveData, data length, 0

     

    2012-03-01,17:48:34:000, 20946,20946,edge, 48, , 138, DoRequest, DoRequest, ConnectionDidFinishLoading, data length, 6052

     

    2012-03-01,17:48:34:000, 20946,20946,edge, 1, , 76, VpnProfileParser, parseFavsSettings, Favorites settings cannot be parsed

     

    2012-03-01,17:48:34:000, 20946,20946,edge, 2, , 422, SessionController, Session Controller, Configuration Error, -400

     

     

    Any possibility to dump these favorites settings for further analysis?