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JustCooLpOOLe's avatar
JustCooLpOOLe
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Sep 18, 2019
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Can't locate preUpgradeCheck script before Upgrade BIG-IQ to 7.0

Hi,   I'm trying to follow the "Tasks to complete before you start the upgrade process" in the following documentation:   https://techdocs.f5.com/en-us/bigiq-7-0-0/upgrading-big-iq-5-2-thru-6...
  • JustCooLpOOLe's avatar
    Sep 19, 2019

    Opened up a support case with F5. It appears that the first step to run the preUpgradeCheck script is incomplete. In order to run the script, you first have to download the file from downloads.f5.com and BIG-IQ CM. There will be a readme file called F5_Networks_BIG_IQ_PreUpgradeCheck_Tool_README.txt as well as a TAR file called the same name. The readme will step you through the process.

     

    Thought I would share in case anyone was looking for it.