Forum Discussion

cd_312641's avatar
cd_312641
Icon for Nimbostratus rankNimbostratus
Aug 23, 2018

BigIP Edge Client download

Hello,

 

Using a BigIP 3900 running 12.1.2. I am unable to download the BIGIPEdgeClient.exe from the management WebUI.

 

Going to Access Policy/Secure Connectivity, then selecting my connectivity profile, the Customize Package becomes available (clickable). As soon as I click on it (or choose Windows/Mac if I click on the down arrow), the button becomes greyed out, and nothing happens. No popup window, no download, nothing...

 

Do you have any suggestions ? Because I am currently stuck with clients having to install the plugin themselves during first connection.

 

BIG-IP
BIG-IP Access Policy Manager (APM)
big-ip edge client
security
  • youssef1's avatar
    youssef1
    Icon for Cumulonimbus rankCumulonimbus
    Aug 23, 2018

    Hi,

     

    Did you try to use another Browser? (you can also try to download the client from your standalone if you have a cluster)

     

    Otherwise you can try to download it using tab "About" near tab "Help" in the top left.

     

    Then you have --> Downloads --> BIG-IP Edge Client™ Components

     

    Regars

     

  • cd's avatar
    cd
    Icon for Cirrus rankCirrus
    Aug 23, 2018

    So I actually found the solution... Very weird indeed.

     

    My custom connectivity profile was created on a dedicated partition, while being based on the parent profile /Common/connectivity.

     

    If I create an exacte same custom connectivity profile in the Common partition, I get the popup to download the client.