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Forum Discussion

Jdemers_204143's avatar
Jdemers_204143
Icon for Cirrus rankCirrus
Apr 08, 2016

big-ip configuration GUI utility not loading

We are using a Big-Ip device. Since a couple of month we are seeing more often an issue where we log on the Configuration utility and all the panel are empty.

 

We refresh the page a couple of time and sometime the interface appears correctly, sometime only the status "online(Active)" with "standalone" appears. The help section and about is there, but if we click on it, nothing appears or "general database error retrieving information appears".

 

We are able to replicate this issue Under Internet Explorer 11 and Chrome 47.0.2526.80 (64 bit)

 

Any idea if there's a patch or any kind of fix that might fix this issue?

 

Thanks

 

application delivery
BIG-IP

1 Reply

  • Chris_Grant's avatar
    Chris_Grant
    Icon for Employee rankEmployee
    Apr 08, 2016

    There are numerous reasons why this might be happening. Keep in mind that the GUI is low man on the list when it comes time to hand out system resources, and it may simply be that your unit is too busy handling to traffic to handle your login request. You might be able to improve responsiveness by upgrading to 11.6.0 or above (we change how we allocate resources). Alternately you may need to either remove some of the load on the box or you may have an actual problem. In any case, opening a case with F5 support would be your surest path to resolution. top will give you a view of your system's general load, and ihealth will help you look at your BigIP's overall health. We have logs (/var/log/httpd/), also, but they are often less than immensely helpful.