Big IP > Node1 down, compleately unaccessible

what is the hardware platform/model? have you got any response when pressing esc( on console?

by the way, don't you open a support case?

Well, we have this machine out of the SLA support agreement, so now it's all on this kind of support, until customer states differently.

root@xbigip1-admin:Active] config switchboot -l

Current boot image: CF1.1 - BIG-IP 9.1.2 Build 40.2 Default boot image: CF1.1 - BIG-IP 9.1.2 Build 40.2 Available boot image(s): CF1.1 - BIG-IP 9.1.2 Build 40.2 HD1.1 - BIG-IP 9.2.5 Build 5.1 [root@xbigip1-admin:Active] config [root@xbigip1-admin:Active] config b platform PLATFORM INFORMATION -- | Type C62a | Chassis: serial bip225848s | 200 Level part number: 200-0214-05 REV A | Switch board: serial PCA0100MS198 part PCA-0100-02 REV A | Host board: serial TY6BU22A0915 part MOB-0013-03 REV A | Annunciator board: serial 0701CF053968 part OEM-0029-06 REV B | base MAC: 00:01:D7:61:DC:00 +-> CPU 1 temp 52degC fan speed 11250rpm | | CHASSIS TEMPERATURE | (1) 46degC (2) 41degC (101) 42degC (102) 34degC | | CHASSIS FAN | (101) active (102) active (103) active (104) active (105) active | (106) active | | POWER SUPPLY | (101) active

we have this machine out of the SLA support agreement

there is one-free support case (of course it does not cover hardware replacement) even no valid support contract. it will be treated as standard support (8-6 M-F). anyway, i strongly suggest extending support contract.

How do I open this? I can not create a case since I have to enter the serial or licence number and it does not accept mine? If yoo can share some link to this I would be thankfull.

How do I open this?

you have to call in and ask for one-free case.

Contact Support

give them a call: http://www.f5.com/support/support-services/contact/

Hi,

can you please give us some number we can call, since we tried calling 4 different numbers from that list, and they all seem to be barred from here. Is there maybe some mail address we could contact them by?

Thanks.

Test: line1 line2 line3

Hello, we rebooted the bigip and connected our laptop to the management console and got the following output. Hope it helps to find out what is wrong with the Big IP.

bÁ…ÄÄ…å‡æÅ„†Ô„…†çGóHit any key to stop autoboot: 0 kernel.core_uses_pid = 0 kernel.core_pattern = /var/core/%e.sccp.core

Host Console Shell --- Press ( for command menu.

Info:Reading platform_type from SEEPROM = C62a Info:system_family = 0x8000000 Info:system_type = 82H Intel(R) Boot Agent Version 4.0.13 Copyright (C) 1997-2000, Intel Corporation CLIENT MAC ADDR: 00 E0 81 44 D3 0C GUID: 00020003-0004-0005-0006-000700080009 PXE-E51: No DHCP or proxyDHCP offers were received. PXE-M0F: Exiting Intel PXE ROM. Intel(R) Boot Agent Version 4.0.13 Copyright (C) 1997-2000, Intel Corporation CLIENT MAC ADDR: 00 E0 81 44 D3 0C GUID: 00020003-0004-0005-0006-000700080009 DLIENT IP: 127.2.0.2 MASK: 255.255.255.0 DHCP IP: 127.2.0.1 GATEWAY IP: PXELINUX/F5 HSIBJ 3.07 Copyright (C) 1994-2005 H. Peter Anvin Booting from local disk...

+-------------------------------------------------------------------------+ Use the ^ and v keys to select which entry is highlighted. Press enter to boot the selected OS, 'e' to edit the commands before booting, 'a' to modify the kernel arguments Booting 'BIG-IP 9.1.2 Build 40.2 - drive hda.1'

kernel (hd0,4)/boot/vmlinuz ro root=/dev/hda5 console=ttyS0,19200 panic=1 mem=2 24M platform=C62a quiet [Linux-bzImage, setup=0x1400, size=0x174839]