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Misty_Spillers_'s avatar
Misty_Spillers_
Icon for Nimbostratus rankNimbostratus
Sep 18, 2013

Auto Discover not working even though it tests fine on https://www.testexchangeconnectivity.com/

I'm on 11.3.0 HF 6 and running iApp template f5.microsoft_exchange_2010_2013_cas.v1.2.0

 

I can not get autodiscovery to work properly (it used to work before on an old iApp)

 

https://www.testexchangeconnectivity.com/ says everything is fine

 

Using an iPhone on 6.1.3 I put in my account and password. Is comes back very quickly that it is "unable to verify account information" and it populates all the fields EXCEPT domain. When I add the domain its fine.

 

Anyone ever heard of that? Thanks, Misty

 

devops
iApps

5 Replies

  • Cory_50405's avatar
    Cory_50405
    Icon for Noctilucent rankNoctilucent
    Sep 18, 2013

    We had issues with Autodiscover that pertained to ASM. You don't have ASM also on this BIG-IP, do you?

     

  • mikeshimkus_111's avatar
    mikeshimkus_111
    Historic F5 Account
    Sep 18, 2013

    Hi Misty, I just ran a test with the same version of BIG-IP (my iOS is 6.1.4) and it worked fine.

     

    Have you tried with any non-iOS devices, and if so, do they work?

     

    Does it work if you point your DNS directly to a CAS, instead of the BIG-IP?

     

    Are you using Analytics/AVR on this virtual server?

     

    thanks

     

    Mike

     

  • Misty_Spillers's avatar
    Misty_Spillers
    Icon for Nimbostratus rankNimbostratus
    Sep 18, 2013

    Yeah I'm not sure if this is a iApp thing or not.

     

    I don't have any test phones other than IOS. I know somewhere someone suggested trying Outlook Anywhere. I'm not sure if I have that available.

     

    I'm not sure how to pull off question 2 in our environment since the LTM hosts the only valid certificate. I guess I could just create a temp VIP for their CAS internally and just leave APM/iApp out of the equation.

     

    No Analytics/AVR that I know of. I certainly didn't configure any.

     

    I guess if you haven't heard about it and it works for you it must be something on the customer side but I'm not an exchange person.

     

    Maybe I'm running into what people are talking about here: http://clintboessen.blogspot.com/2012/10/apple-iphone-ios6-and-exchange.html

     

    Thanks for the infomation

     

  • JRahm's avatar
    JRahm
    Icon for Admin rankAdmin
    Sep 19, 2013

    As I worked through the eleventy billion (that's a real number!) exchange issues I had in an environment I support on a volunteer basis, this tool was invaluable:

     

    Remote Connectivity Analyzer

     

    It supports additional Microsoft tools as well.

     

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