APM and RSA

Suggest that you raise a case with F5 support. There are multiple factors in an APM configuration and without the whole configuration picture it would not hazard a guess as to what may be the problem here. It could be something simple or something much more in depth

Unfortuantely I have done and was passed along to RSA who confirm they can see no issues and to contact the vendor of the appliance, so stuck in a loop really!

Suggest you go back to F5 and persist with them. It is their product and if you have support they are meant to help you resolve the issue.

I may have to, though thought it was worth an ask on here... :)

Hi, just wondered if you ever got to the bottom of this? We seem to get way more next token code problems than we had with Firepass and often entering the next code doesn't seem to let people in and we need to manually resynchronize it. A tcpdump shows request going to the RSA server but no response when entering next code when it fails, but for 99% of people it works fine, so not a general connectivity issue by any means.

Not really a resolution, we upgraded to the latest build of BIG IP/APM and the issue doesn't really occur any more!

Thanks for the reply, we are upgrading our APM's this evening so will check if this fixes the problems being experienced.