APM :: Version 13.1 and VMware View

This 13.1 upgrade (from 13.0) is causing us a lot of grief. I have a ticket open with support, but the engineer said he was already on a call and would get back to me. This was at 10am yesterday. Good times.

 

It seems F5 changed the way VDI works and it has broken a lot of people within our organization. Instead of being prompted for the Horizon or HTML5 client, it tries to connect automatically using previously saved information (via cookie I assume - however since this is a new upgrade, there isn't anything previously saved). It looks like it’s using bad data to do so post upgrade (cookie that is not formatted in a way that correctly assigns the connection method or something like that).

 

For many users, clicking the resource button within the webtop (vmware view profile assigned) does nothing. The user clicks, and nothing happens. Wait for a bit, click it again, still nothing happens. For others, it presents a blank box where the Horizon/HTML5 options were to be presented originally. If the users clear their cache, logs out, and then logs back in, then it will present the connection selection again (Horizon vs HTML5). So at least nobody is down at the moment and we have a workaround.

 

However once they choose an option above, it will then save that setting going forward. If they want to switch, they have to remember to adjust the VDI settings separately:

 

 

We have a number of users that like to use each one independently and choose each time... like it used to be. They don’t want the F5 to presume the selection (myself included). Prior, if you clicked the vmware view resource, a pop-up would be displayed presenting Horizon or HTML5. Now you have to make sure the above setting is what you want BEFORE you do so. Is there a way we can revert this behavior?

 

VPE is configured to allow selection (same as prior):

 

 

In addition, since the upgrade, the HTML5 client no longer works. The HTML5 connection option tries to connect to the public IP address rather than the FQDN. Still trying to figure that part out... but it obviously then breaks the session. This is a big problem for users that are off site and cannot connect using the Horizon application.

 

As a workaround, I assigned a view proxy which points to the FQDN of the VIP (same one they used to connect in the first place). This was not required before the upgrade.

 

 

Minus points F5.... minus points.