404 error with support ID on CLoud Console

 Hi AB7,

Block in question comes from the Bot Defense profile, as the client is treated as a malicious bot due to unusual

Bot Defense logs are separate from request logs found at Security ›› Event Logs : Application : Requests. This is applicable from BIG-IP version 14 onwards.

The support ID displayed is associated with the Bot protection profile applied to the virtual server.

There are two types of Requests logs that can be found: ASM request and Bot Request logs and each starting with a different digit.

• ASM Request logs will be up to 20 Digits.
• Bot Request logs will be 19 Digits.
   

Assuming in the logging profile, Bot Request logging is enabled, search for the Support ID at: Security > Event Logs > Bot Defense > Bot Requests
 

If the support ID is still not found, then there is a possibility that they logs may have rotated.

HTH

🙏