Forum Discussion

Giorgio_Serafin's avatar
Giorgio_Serafin
Icon for Altocumulus rankAltocumulus
Mar 16, 2023

f5 iHealth and Support

Greetings,

is there a difference, in terms of purpose and services offered, between f5 support and f5 iHealth?

thank you all

application delivery
cloud
security
  • Paulius's avatar
    Paulius
    Mar 16, 2023

    Giorgio_Serafin iHealth scans the entire configuration for pieces that have fixes such as security issues or best practices for configuration and F5 support is someone at F5 who looks at your ticket and attempts to solve your issue. Typically when you upload your QKVIEW to your support ticket it automatically uploads it to iHealth so F5 support uses it in conjunction with the ticketing system.

  • Paulius's avatar
    Paulius
    Icon for MVP rankMVP
    Mar 16, 2023

    Giorgio_Serafin iHealth scans the entire configuration for pieces that have fixes such as security issues or best practices for configuration and F5 support is someone at F5 who looks at your ticket and attempts to solve your issue. Typically when you upload your QKVIEW to your support ticket it automatically uploads it to iHealth so F5 support uses it in conjunction with the ticketing system.