unable create service case in my.f5.com

[Andy-didnt-like-uucp]

Guys
subject. every time i enter either S/N of my fresh r2800 or last 7 signs of base reg key page responds it's invalid. capital not capital - the same effect. Help!!!

[Leslie_Hubertus · Accepted solution]

That's frustrating! Unfortunately (at least to me, because I dislike talking on the phone), as Aubrey said you'll need to call Support. 

North America: 1-888-882-7535 Outside North America: +800 11 ASK 4 F5

Or call your regional F5 Support number.

[AubreyKingF5]

This happens when people haven't called in a case on specific units before. Have you physically called in so your email is attached to those two units? If not, call in.

[Andy-didnt-like-uucp]

to spell stuff to operator symbol by symbol during the call as i may assume. it's cool invention.
could u pls advice where i can familiarize myself with rules of service usage bound to my support contract?
thanks

[Leslie_Hubertus · Accepted solution]

If you have access to your actual contract with F5, it'll be there. Otherwise, you can contact your account rep and they'll know.

If you're calling Support, I think you can press 0 or say "representative" to get to a person. 

[Leslie_Hubertus · Accepted solution]

That's frustrating! Unfortunately (at least to me, because I dislike talking on the phone), as Aubrey said you'll need to call Support. 

North America: 1-888-882-7535 Outside North America: +800 11 ASK 4 F5

Or call your regional F5 Support number.

[Andy-didnt-like-uucp]

hopefully there is autoanswer on the remote side of the call

[Andy-didnt-like-uucp]

Called 1888* & now i'm ableto create cases. thanks to Everyone :0)