big-iq stuck running evaluation task

[jparri]

we an Big-IQ evaluation task that is now stuck in running status and we need to delete. Is there a daemon we could restart to clean this, without a reboot? We put in a ticket to F5, but only found possibly root cause. Id like to see if I can just restart a service or call a particular API to force remove that task if possible?

Has anybody seen this? BigIQ 8.1

[Sebastiansierra · Accepted solution]

Hi,

Could you try to run this command:

bigstart restart restjavad

This may change the status to FAILED and allow the deletion.
If not, you could try restarting all daemon with the command:

bigstart restart.

Hope it´s work.

[jparri]

thank for the response @Sebastiansierra. I will try to restart restjavad first. IS it safe to do that during day with limited interuption or wait during maintenance window?

[jparri]

that worked thank you.

[Sebastiansierra]

Hi again,

If you restart the restjavad All BIG-IQ functionality stops, The core function of the BIG-IQ system is provided by way of restjavad, which implements all of the REST APIs. so if the Big-IQ is core in your company I recommend you restart it in a window maintenance.

[jparri]

I figured, just wanted to confirm. I appreciate the quick response! I'll reply back on here later with results. Thank you!!