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big-iq stuck running evaluation task

jparri
Nimbostratus
Nimbostratus

we an Big-IQ evaluation task that is now stuck in running status and we need to delete. Is there a daemon we could restart to clean this, without a reboot? We put in a ticket to F5, but only found possibly root cause. Id like to see if I can just restart a service or call a particular API to force remove that task if possible?

Has anybody seen this? BigIQ 8.1

1 ACCEPTED SOLUTION

Sebastiansierra
Cirrocumulus
Cirrocumulus

 

Hi,

Could you try to run this command:

bigstart restart restjavad

This may change the status to FAILED and allow the deletion.
If not, you could try restarting all daemon with the command:

bigstart restart.

Hope it´s work.

View solution in original post

5 REPLIES 5

Sebastiansierra
Cirrocumulus
Cirrocumulus

 

Hi,

Could you try to run this command:

bigstart restart restjavad

This may change the status to FAILED and allow the deletion.
If not, you could try restarting all daemon with the command:

bigstart restart.

Hope it´s work.

thank for the response @Sebastiansierra. I will try to restart restjavad first. IS it safe to do that during day with limited interuption or wait during maintenance window?

that worked thank you.

Sebastiansierra
Cirrocumulus
Cirrocumulus

Hi again,

If you restart the restjavad All BIG-IQ functionality stops, The core function of the BIG-IQ system is provided by way of restjavad, which implements all of the REST APIs. so if the Big-IQ is core in your company I recommend you restart it in a window maintenance.

I figured, just wanted to confirm. I appreciate the quick response! I'll reply back on here later with results. Thank you!!