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Stefan_Klotz's avatar
Stefan_Klotz
Icon for Cumulonimbus rankCumulonimbus
Jan 09, 2023
Solved

BIG-IQ statistics in dashboard missing/interrupted

Dear all, any idea, why statistics data is missing/interrupted for a few days like in the following screenshot?   Or how I can verify any issues? In which logs can I found any hints? The mi...
  • Stefan_Klotz's avatar
    May 11, 2023

    We could solve the issue in the meanwhile together with official F5-support.

    It's related to ID1044337:

    This can occur intermittently during statistics collection from BIG-IP to BIG-IQ and can happen when the retention processor causes a loss of some retention records (book-keeper-start entries are lost while book-keeper-end entries are retained).”

    From the BIG-IQ command line:

    1) Make a backup of the book-keeper-end index:

    curl -sk http://localhost:9200/_reindex?pretty -H "content-type: application/json" -d '{"source":{"index":"book-keeper-end"},"dest":{"index":"bu-book-keeper-end"}}'

    2) Delete the book-keeper-end index:

    curl -skX DELETE http://localhost:9200/book-keeper-end

    Note:  The book-keeper-end index will be rebuilt automatically and will cause no loss of statistic data.

     

    It took some time (I don't know how long exactly), but on the next day I could see statistics data back to one year again.

    Regards Stefan 🙂