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PSFletchTheTek's avatar
PSFletchTheTek
Icon for Cumulonimbus rankCumulonimbus
Jun 23, 2022
Solved

APM RDP Access not working - I'm sure I'm missing something!

Hi All, I've setup APM with RDP Access many times now, I'm getting this error message.   I can't for the life of me remember what this means or where to go looking in the logs to try to unde...
application delivery
  • buulam's avatar
    buulam
    Jun 25, 2022

    Thanks for the update PSFletchTheTek . I haven't encountered that scenario myself. I did a quick search of the forums and didn't see anything either. If that is managed by another team in your org, maybe they can do some tracing for you?

buulam's avatar
buulam
Icon for Admin rankAdmin
Jun 25, 2022

Thanks for the update PSFletchTheTek . I haven't encountered that scenario myself. I did a quick search of the forums and didn't see anything either. If that is managed by another team in your org, maybe they can do some tracing for you?

  • PSFletchTheTek's avatar
    PSFletchTheTek
    Icon for Cumulonimbus rankCumulonimbus
    Jun 27, 2022

    Yeah someone is looking at it now!
    I think its contents inspection getting in the way.

    • JamesCrk's avatar
      JamesCrk
      Icon for Cirrus rankCirrus
      Mar 15, 2023

      Did you figure this out? We have the exact issue, over a hundred users (all on the same company issued laptops) work fine, where as 3 do not work with same error as above.

       

      In the APM logs we do not see the entry "Starting RDP 'Desktop' from resource " like we do with working users so it has to be th elocal machine and traffic not actually reaching F5.. but what ont he local machine? I should mention these users sit in the same office, so same wifi/firewall/public Ip etc.