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cdg76_222850's avatar
cdg76_222850
Icon for Nimbostratus rankNimbostratus
Sep 20, 2015

Your session could not be established. Access may be denied by the access policy.

Hi,   I use 32-but internet explorer on Windows 8.1 to access my secure webmail for the Army. I installed updates on my computer, and now I continually get the error message above--that my session...
BIG-IP Access Policy Manager (APM)
microsoft
security
MichaelatF5's avatar
MichaelatF5
Icon for Employee rankEmployee
Sep 20, 2015

Chelsea,

 

This error generally means that you do not meet the minimum security requirements to connect. Enterprise Email does not have customized error messages, so you get a standard F5 error message. Have you opened a ticket with Enterprise Email Support? Are you an F5 Administrator, or an Enterprise Email Customer? Are you accessing with a personal machine or GFE?

 

If you have questions, you can reach out to your F5 Account Team directly, in the case of Army, that is me, to get more details.

 

You can also validate compatibility issues here: https://support.f5.com/kb/en-us/solutions/public/15000/300/sol15326.html

 

However, your best course of action may be to reach out to Enterprise Email and open a ticket.

 

M