Forum Discussion

Hamada_Tabosha_'s avatar
Hamada_Tabosha_
Icon for Nimbostratus rankNimbostratus
May 25, 2015

with APM antivirus check in windows 8.1 vpn not working

Dears, we have APM, software version 11.5.0 with no hotfix We can’t connect VPN network if the Antivirus is active in windows 8.1 OS only.. We use the same version of Antivirus in Windows 7 OS but it works fine..

 

Antivirus is kaspersky endpoint security 10 (version 10.2.1.23)

 

antivirus check
BIG-IP Access Policy Manager (APM)
microsoft
security
  • Jessica_42876's avatar
    Jessica_42876
    Icon for Nimbostratus rankNimbostratus
    Jun 20, 2015

    Hi! guys I have almost the same problem but in my case, The kaspersky don't work in Windows 8.1 or Windows 7, I updated the epsec to the version of the date 05/14/2015, but it doesn't work. Do you know what else could I do?

     

    Jessy

     

  • CGI's avatar
    CGI
    Icon for Altostratus rankAltostratus
    May 26, 2015

    Are you sure that its the antivirus thats the problem and not the detection of the OS ? There a few problems with windows 8.1 (https://support.f5.com/kb/en-us/solutions/public/14000/700/sol14781.html?sr=45825391) Try removing the antivirus scan and see if the client kan logon to the VPN, if they can then there is some problem with detection of the antivirus via opswat. Have you updated to the latest signature files:- epsec-1.0.0-393.011.5.0Patches05/14/2015OPSWAT Endpoint Security Integration SDK 3.6.9993.2 Update That could help.

     

    /Craig