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Jessica_42876's avatar
Jessica_42876
Icon for Nimbostratus rankNimbostratus
Jul 21, 2015

Windows 8.1 and 10 Error: Network Access Connection Device not Found

Hi everyone!

 

I have the same issue in diferent Windows S.O ( 8.1 and 10). When the user did the connection in automatic was close it and show the message "Network Access Connection Device not Found", I found the SOL15453 https://support.f5.com/kb/en-us/solutions/public/15000/400/sol15453.html?sr=46895078 but It doesn't work.

 

With the report of Client Troubleshooting Utility for Windows, I found that "VPN Service Adapter service not register" I don't know what to do to solve it, someone knows what I need to do?

 

 

Jessy

 

BIG-IP Access Policy Manager (APM)
design
management
security

6 Replies

  • Matt_Dierick's avatar
    Matt_Dierick
    Icon for Employee rankEmployee
    Jul 21, 2015

    Seems to be an issue during EDGE installation.

    Try :

    • Unistall edge
    • Reboot
    • Disable Antivirus
    • Install EDGE component as administrator
    • Run as Administrator EDGE install

    If you can, add EDGE as a whitelist in Antivirus

    **\Program Files (x86)\F5 vpn\
**\Windows\temp\F5*.*
**\Windows\Downloaded Program Files\F5*.*
  • Jessica_42876's avatar
    Jessica_42876
    Icon for Nimbostratus rankNimbostratus
    Jul 21, 2015

    Hi!

     

    In the last release of the version 11.6.0 hfx5 It says that Windows 10 has support (U_U). The version of the client is 71.2015.0423.1748.

     

    Jessy

     

  • Matt_Dierick's avatar
    Matt_Dierick
    Icon for Employee rankEmployee
    Jul 21, 2015

    You have the latest release. Should work on 8.1. On 10, not that sure, may work but not supported.

     

    Windows 10 support on HF5 is for VPE client OS type.

     

    "APM now supports out-of-the-box detection of Windows 10 in visual policy editor action items, such as, Client OS and Client Type"

     

  • Jessica_42876's avatar
    Jessica_42876
    Icon for Nimbostratus rankNimbostratus
    Jul 22, 2015

    Hi!

     

    This is the log of the seasson.

     

     

    The issue in this point is that the browser send me a message that I need to install the plug-in, I installed it but it says again that is necessary to install the plug-in.

     

    Do you know what I need to do?

     

    Jessy