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sainir_225634's avatar
sainir_225634
Icon for Nimbostratus rankNimbostratus
Oct 06, 2015

Windows 7, IE10, F5 Protected Workspace and Firepass suddenly stopped working

Hi

 

I am an end user of the F5 firepass VPN solution to enable me to connect to my work PC via Remote Desktop using a Protected Workspace.

 

I know that there are a number of articles written about this on the F5 site but I was not able to find one which covers my situation.

 

My firepass was working and the after one window update it stopped working, I have uninstalled the update but it still doesn't work. When I try it switches to the Protected Workspace correctly but does not spawn an IE session to carry on so that I can enter my login details. Also if I try and open an IE session in the Protected workspace it opens on the base machine outside of the Protected Workspace.

 

I have tried uninstalling all F5 components and doing the install again but it has not worked. I have tried in IE and firefox and it's same error. I checked the logs and I can see the following error in f5dsklog file

 

\main.cpp, 1085, HandlePwsCmd, Failed to wait for parent process to exit before launching a browser.

 

Please help. Not sure if I'm asking in the right forum, please move if it's not supposed to be here.

 

Thanks

 

BIG-IP
firepass
windows 7
  • Seth_Cooper's avatar
    Seth_Cooper
    Icon for Employee rankEmployee
    Oct 06, 2015

    Hi,

     

    You will need to work with your F5 Administrator to see if they might need to update the F5 version. There is a chance that the version running isn't compatible with the windows update that was applied. If updating to the latest version on the F5 and having the client components updated to the latest doesn't fix the issue then I would suggest having a case opened with F5 support. If you can find the windows update that caused the issue that would help when opening the case.

     

    Seth