Forum Discussion

Herman2024's avatar
Herman2024
Icon for Cirrus rankCirrus
Jan 06, 2025

why the device certificate verify failed when the device certificate is not expired?

hi, we have some GTM/DNS devices. One of them - DSN01 is shown down, but the error message is shown as below. SSL error: error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify fa...
announcement
application delivery
event
security
lisa52smith's avatar
lisa52smith
Icon for Nimbostratus rankNimbostratus
Jan 06, 2025

The SSL error you're encountering, despite the device certificate not being expired, could be due to the presence of an old certificate on the other DNS nodes. Here are some steps to troubleshoot and resolve the issue:

Check Trusted Certificates: Verify that the new device certificate is correctly installed on DNS01 and that the old certificate has been removed from the trusted certificates on other DNS nodes KMFusa

Restart Services: Restarting the big3d service on DNS01 and the gtmd service on the local system might help re-establish the iQuery connection.

Update Certificates: Ensure that all DNS nodes have the updated device certificate.

  • Herman2024's avatar
    Herman2024
    Icon for Cirrus rankCirrus
    Jan 07, 2025

    Thanks lisa52smith Jeffrey_Granier for your advices. I saw there are multiple certificates in other DNS nodes "Device Trust Certificate" with the same serial number. How to verify and confirm whether one client certificate belong to DNS01? I saw the serial number in some certificate is in the format like mac address, don't know what these certificates are. Please advise, thanks in advance!