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masajjad's avatar
masajjad
Icon for Cirrus rankCirrus
May 29, 2020

VE (perpetual Lab License) stuck in REACTIVATE LICENSE after upgrade from 12 to 14

Greetings to All,

 

I tried to upgrade a VE (perpetual Lab License) from version 12 to 14. After reboot no longer have management access. Consoled from Hyper V and saw it's prompt is in REACTIVATE LICENSE state. Looks like config was not loaded after upgrade.

 

Prior to upgrade did click Re-activate License from GUI. Probably was not successful or something. Is there anyway to recover the box? I will appreciate.

 

Thanks.

application delivery
BIG-IP
failed
reactivate license
stuck
upgrade
  • masajjad's avatar
    masajjad
    Icon for Cirrus rankCirrus
    Jul 10, 2020

    Probably I'm dead in the water. Perpetual lab license was courtesy of F5 SE. I tried to Re-activate license manually and finished the process but service check is not allowing to upgrade.

     

    Licensed On     2017/07/12

    Service Check Date 2017/03/01

    Platform ID     Z100h

     

    Active Modules

     BIG-IP, VE, LAB 

     

    Lesson learned I guess and may help someone down the road if somebody confirms.

     

    Cheers!

     

     

  • Mayur_Sutare's avatar
    Mayur_Sutare
    Icon for MVP rankMVP
    May 30, 2020

    Give a try to check license state and re-activate it through cli. ​

    ​

    https://support.f5.com/csp/article/K15055

    ​

    Also if configuration is not getting loaded, try it through cli using "load sys config"

    ​

    Hope it helps!

    Mayur​

    • masajjad's avatar
      masajjad
      Icon for Cirrus rankCirrus
      Jun 02, 2020

      Appreciate your reply Mayur and apologize replying late. ​This is a sandbox and after the weekend I had to prioritize production needs today. Also I have to involve another team to get console access. I am looking in to installing a program to tunnel the serial port data to a TCP port so that I can remote in independently. Once I get a chance I will look in to it and let you know how it goes. Once again thanks a lot.