Forum Discussion
woliver_163458
Altocumulus
Altocumulus'Unparseable license format' error when applying pool license
Running BIGIQ 4.4 and I have a pool license loaded and have discovered a BIGIP 11.6.0 device, but when attempting to apply a license it errors out with a "Unparseable license format" error. I'm doin...
My first suggestion would be to upgrade to version 4.6. There has been a lot of testing/hardening between 4.4 and 4.6. It appears you may have hit Bug 570732.
Here is the workaround suggested in that bug: Here is what the customer needs to do:
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Navigate to their license's properties
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Click "Reactivate" Note: since this license has already been put into "manual activation" mode, they must do manual activation again.
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Click "Generate dossier" They can ignore the dossier if they already have the license text, they just need to re-input it. If, on the other hand, they have misplaced their license text, it may be simplest just to go through the full activation process again with the web portal.
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Input the license text. Make 110% sure there are no leading or trailing blank lines, or any other stray input.
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Complete the activation.
Now, they should be able to license their BIG-IP.
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Kyle_Oliver
Employee
EmployeeMy first suggestion would be to upgrade to version 4.6. There has been a lot of testing/hardening between 4.4 and 4.6. It appears you may have hit Bug 570732.
Here is the workaround suggested in that bug: Here is what the customer needs to do:
-
Navigate to their license's properties
-
Click "Reactivate" Note: since this license has already been put into "manual activation" mode, they must do manual activation again.
-
Click "Generate dossier" They can ignore the dossier if they already have the license text, they just need to re-input it. If, on the other hand, they have misplaced their license text, it may be simplest just to go through the full activation process again with the web portal.
-
Input the license text. Make 110% sure there are no leading or trailing blank lines, or any other stray input.
-
Complete the activation.
Now, they should be able to license their BIG-IP.
woliver_163458OK, I'm in the process of trying to get a 4.6 image that I can build an AMI off of. In the meantime, I reactivated the pool license (I did the BIGIQ device license as well, but I'm assuming the pool license was all that mattered). The pool license I got from the UI did have some trailing whitespace in it, so I removed that prior to importing it. I was able to successfully license a BIGIP device, so I think I'm good for now. Thanks