Forum Discussion
Dmitry_Kuzura
Nimbostratus
NimbostratusTroubles when trying to re-activate license. v10.2.2
Clicking on re-activate button does nothing. I can see that my browser is trying to receive data from the unit.
when tailing /var/log/ltm i can see "debug find-activate: external lookup selected" and a little after that "debug find-activate: lookup of activate.f5.com returned 65.61.115.202"
i do not see the next page where i can put a base reg key, collect dossier and insert a license..the gui just hangs..
tried chrome, firefox, IE, safari..
7 Replies
hoolioCirrostratus
I just ran into this with 10.2.2 VE when clicking on re-activate for an expired license:
Jun 26 21:40:06 local/ve1 debug find-activate: external lookup selected
Jun 26 21:43:02 local/ve1 debug find-activate: lookup of activate.f5.com failed, unable to resolve via root servers or local resolver
After a while the next page in the activation opened. Have you opened a case with F5 Support on this?
Aaron
Dmitry_KuzuraDid not open a case. ended up using CLI for the licensing.
dk
gaza_104946I have the same issue with 10.2.2
Did anyone find a fix for using the GUI?
Regards, GaryB
LCX_21751I ran into the same problem trying to re-activate the license using the GUI, no harm done one might think just use the CLI. After activating the license through the CLI I lost all my configuration, Virtual Servers, Pools etc.
Anyone encountered the same problem or has a clue why this happened??- hoolioI don't think that's the same issue as the activation timeouts. Do you see any errors when you run 'tmsh load sys config'?
Aaron 
Perry_71428Hi
Just ran into this myself
The fix is documented here
http://support.f5.com/kb/en-us/solutions/public/13000/500/sol13522.html
Perry- Perry, SOL3522 is related to automatic activation. Pushing re-activate is done before getting to the manual/automatic choice
