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Forum Discussion

Tamer_Ezzat_235's avatar
Tamer_Ezzat_235
Icon for Nimbostratus rankNimbostratus
Jun 19, 2016

Support ID Issue

Hi all,

 

I am using F5 ASM module, one of my clients get a support ID but Unfortunately I am not able to find the support ID on the search filter.

 

Please advise.

 

Thanks

 

ASM Advanced WAF
security

4 Replies

  • cjunior's avatar
    cjunior
    Icon for Nacreous rankNacreous
    Jun 20, 2016
    Hi, if this is a recent log event, may you have forgotten to associate a local log profile in VS security policies tab such as "Log Illegal requests".
  • Tamer_Ezzat_235's avatar
    Tamer_Ezzat_235
    Icon for Nimbostratus rankNimbostratus
    Jun 20, 2016

    Hi CJunior,

     

    My F5 box is integrated with a SEIM solution, I can see the rest of VS loggings on both however for this VS I am not able to find the support ID locally on the F5 events log

     

    Thanks

     

    • MSZ's avatar
      MSZ
      Icon for Nimbostratus rankNimbostratus
      Dec 27, 2017

      Please share the configuration of local and remote server logging