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Samir_Jha_52506's avatar
Samir_Jha_52506
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Jul 27, 2015

Remote SSL appear a handshake failure alert

Hi, I have come across with strange SSL handshake error. We have extended SSL certificate configured on F5 LB & it’s valid till next year. All windows & Android mobile users are able to access Citrix Xen applications but Apple Mac-OS device is showing error “Remote SSL appear a handshake failure alert citrix”. Currently my SSL certificate is supporting SHA1 Signature algorithm key. Will it resolved if I will upgrade SSL certificate to SHA2 or is it issue with citrix server?

 

application delivery
availability
LTM
security
TMOS
TMSH
  • Kevin_Stewart's avatar
    Kevin_Stewart
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    Jul 28, 2015

    Is this a Citrix (Receiver) error or a browser error? Can you elaborate on when and how you receive this error?

     

  • Kevin_Stewart's avatar
    Kevin_Stewart
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    Jul 28, 2015

    Then that's most likely going to be an issue with Receiver itself, or quite possible that you don't have the required CA certificate chain in the Mac keychain. If you attempt to do this from a browser, do you get untrusted certificate errors?