Problem with malformed device (big3d) version

Hi Jean-Baptiste,

 

 

You mentioned that you’ve done a manual upgrade on the big3d version. Would be correct to assume that you have not authorized the big3d version upgrade within the F5 Management Pack setup? It’s the checkbox on the bottom of the install window (see the screen capture attached).

 

 

Or, did you follow the procedure described here?

 

http://devcentral.f5.com/Wiki/default.aspx/MgmtPack/Big3dManualUpdate.html (Click here).

 

 

If you ran a device discovery task without authorizing the big3d update on your device, then probably the big3d version on your device is different from the one the F5 Management Pack would update to (10.0.1.600.0.0). We could find out more by looking at the trace logs, but we would recommend running the discovery with authorizing the big3d update on the device, or make sure the big3d version on the device is at least matching the one the F5 Management Pack is shipped with, or is newer.

 

 

What is the current big3d version on the device you tried to discover?

 

 

We can further assist you if you send us the trace logs related to the device discovery.

 

Just follow the steps described here to activate (and gather) the trace logs (see the "Verbose Logging Support" section):

 

http://devcentral.f5.com/Wiki/default.aspx/MgmtPack/GeneralTroubleshooting.html (Click here).

 

 

Thanks.

 

Julian