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Forum Discussion

Akber_Mirza_128's avatar
Akber_Mirza_128
Icon for Nimbostratus rankNimbostratus
Aug 21, 2013

Outlook OWA TIMEOUT issue

Hello Guys,   Problem 1 :- I am facing Outlook Timeout issue ( duration at any time between 1 to 10mins) for Pubic Internet users with OWA Clients .   My Current setup : 1)Viprion F5 for I...
devops
iApps
mikeshimkus_111's avatar
mikeshimkus_111
Historic F5 Account
Aug 21, 2013

Akber,

 

Our first recommendation is to use the new version of the iApp template available on downloads.f5.com. The template to use is named: f5.microsoft_exchange_2010_2013_cas.v1.2.0.tmpl. This version addresses many issues that were present in the version you are currently using.

 

With problem 1, which authentication method are you using for OWA? If you are using Windows/NTLM authentication, it is expected behavior that OWA does not time out and you must close the browser windows to log out. When using forms-based authentication, you should see a series of requests with "UA=0" in the URI. After the configured time has passed, you will see an HTTP 440 response from the server, at which time the client will be logged out.

 

There is an issue with cookie persistence that could be causing the public OWA disconnections; this is addressed by the latest version of the iApp.

 

On problem 2, there is no capture attached to this post. If upgrading to the latest version of the iApp template doesn't correct the problem, I recommend opening a case with F5 support.

 

thanks

 

Mike