Forum Discussion

Amr_Ali's avatar
Oct 03, 2024

Outlook application issue

Hello,

we configured a virtual server for the OWA exchange application, and after changing the A record for the OWA URL to be the IP of VS of F5 we faced an issue related to the Outlook app ,  anyone faced this issue before

  • Hi Amr_Ali

    If you have AWAF policy deployed on your BIGIP or have AWAF Policy in place between Client --> Servers , you need to disable it for all Exchange services such as ( Active sync , outlook anywhere , EWS .... ) , but you need only to enable the AWAF policy for OWA service. 

    This is because OWA is a pure Web service and AWAF can totally parse and deal with it.

    other than that : BIGIP shouldn't prevent outlook traffic or any of exchange services. 

    Have a look and let me know :) 

  • Hello,

    Can you explain in details what is the issue ?

    • hello,

       

      we configured VS  for the OWA application and after this, we changed the A record for the OWA URL from the node IP to the IP of VS but after this, we faced an issue with the Outlook application as it could not make retrieve the emails and face reachability between the outlook application and exchange server