Forum Discussion

Shadow's avatar
Shadow
Icon for Cirrus rankCirrus
Feb 21, 2023

No response from update server when checking for tenant updates

I have five tenants in my environment and all five of them are not checking for updates. The only message I get is "An error has occurred while trying to process your request. -- No response from update server".

That's not a lot to go on.  I'm fairly new to F5 and have no idea where to go from here. I can open a support ticket, but I thought I'd see if someone here can help.

 

application delivery
  • Shadow's avatar
    Shadow
    Icon for Cirrus rankCirrus
    Feb 21, 2023

    Yes, DNS is configured and I was able to ping both. I was trying to chek for BIG-IP software from within the tenantl.

    However, it is working now so I have to just chalk it up to some external issue.

    Thanks.

  • Sebastiansierra's avatar
    Sebastiansierra
    Icon for MVP rankMVP
    Feb 21, 2023

    Hi Shadow,

    Do you have DNS configured? and internet access from the device? try to open a cli and execute a ping to 8.8.8.8 and ping to www.google.com.

    Additionally, what update are you trying to execute? for signatures? SO?