Forum Discussion

Zen_Y's avatar
Zen_Y
Icon for Cirrus rankCirrus
Sep 16, 2024

loose login access when license expires

have a nice day I want to ask, if the license on the device expires, do we lose login access? when I try to login using access management, I always get login failed. Has anyone ever experienced a...
application delivery
Paulius's avatar
Paulius
Icon for MVP rankMVP

You should not lose access to manage your device if BIG-IQ or BIG-IP if the license expires. Even if you don't have support on the BIG-IQ or BIG-IP you might still receive some sort of assistance in this situation.

Zen_Y's avatar
Zen_Y
Icon for Cirrus rankCirrus
Dec 05, 2024

my device condition does not have a permanent license, and the OS used has expired in 2023. several times I still lost access, but after some time, I was able to access it again.

I did not find the log in /var/log/ltm, is there any idea where I can check this?

  • Paulius's avatar
    Paulius
    Icon for MVP rankMVP
    Dec 12, 2024

    Zen_Y Sadly I'm not aware of the specific log off the top of my head but if it's related to the GUI running properly then it would be in one of the log files in /var/log/

  • boneyard's avatar
    boneyard
    Icon for MVP rankMVP
    Dec 15, 2024

    looking at https://my.f5.com/manage/s/article/K16197 it could be in 

    /var/log/daemon.log

    /var/log/httpd/httpd_errors

    But it remains an unclear assumption the access loss is caused on the F5 side and not something else. Is the same happening for SSH?

    • Zen_Y's avatar
      Zen_Y
      Icon for Cirrus rankCirrus
      Dec 17, 2024

      I can do telnet ssh, and the ssh service is running, but I failed to authenticate. I also think this is probably because arp management is used by another device.

      but I checked the network, nothing is using other than arp F5.
      this is a bit confusing

      but unfortunately I can't check the daemon or httpd_error anymore, because I have removed the device and it is no longer used.