Forum Discussion
Angela_Klingsie
Nimbostratus
NimbostratusLineRate: License is expired - no auto renewal
Upon first time setup and configuration I was able to activate the license and get the system up and running.
In the last week we've noticed on the server that the prompt on the CLI interface is once again listing itself as UNLICENSED:User and that we can no longer get a response by pinging our EM1 interface. In our testing and troubleshooting around this issue we've confirmed that:
1.) auto-activation is enabled - this has not made a difference in terms of actually being activated.
2.) Manually activating does not make a difference on the system.
3.) In bash, we are able to ping activate.f5.com and api.f5.com - and ping 8.8.8.8 and other public dns servers.
4.) Creating a new account - therefore obtaining a new phone-home user, regkey, and subsequent license - and attempting to update the instance with these new details has not produced a solution.
5.) We have started from square one, setting "no license", no regkey, and no phone-home in CLI, writing the changes, and then resetting these values using the new details in step 4.
6.) Show licensing detailed produces the following output:
State: License is expired. Bundle upload has not occurred.
Status: inactive
Inactive reason: License is expired. Bundle upload has not occurred.
Expiration: 02/11/2016 14:18:57
Username: n/a
Version: 5b
UUID: 422E12CE-68CC-B4B0-D90A-262BF0679E50
HTTP Requests Per Min: 180
TCP Connections Per Min: 120
Mb Per Sec: 5
Burst Duration (min): 1
Processes: 1
Phone Home: on
Product Mode: Precision Load Balancer
Any ideas or suggestions on what we can do to ensure that our Linerate instance can be activated? Is this activation issue related to the connectivity problems on our em1 interface?
Thanks.
- Hi Angela, can you provide a little more detail around whether you are trying to activate a subscription license or trial license? In either case, can you provide the last block of the RegKey (should be 7 letters)? Also, you mention that you were able to originally get the system up and running. Around what date did that activation occur?
Madhu_RajagopalEmployee
Hi Angela, Sorry to read that you are having problems licensing your LineRate instance. I shall look into this and get back to you. Is the regkey you obtained a free-tier version? Thanks Madhu
Angela_KlingsieHi there! Yes, the version we're trying to have activated is the LineRate Starter Edition. (although in the above output the "Product Mode" reads Precision Load Balancer? Same thing?) I'm unsure of the exact date that our instance was first activated - but I do know that the last time that I have recorded confident access without the activation errors was on February 9th. I reapproached this project at the end of last week and found that our system was no longer activated. The last block of the RegKey: JHOBXLR- Madhu_Rajagopal
Hi Angela, I have attempted obtaining a regkey and successfully activated my LineRate instance. I suspect it may be your em1 interface as you suggest. But a bit puzzled as to why the pings worked!
Based on your regkey information, our records show that last successful activation attempted was on 02-23-2016 18:44:03. Are you still experiencing this problem?
Please get back to us with more information.
Thanks
Madhu
- Madhu_RajagopalHi Angela, Are you still experiencing problems? Please read my answer below that I posted yesterday (in you didn't scroll down to the end of the page).