Forum Discussion

DE_DCNS_201786's avatar
DE_DCNS_201786
Icon for Nimbostratus rankNimbostratus
May 18, 2015

License retrieval for Line rate starter edition not possible.

Hi,

I am desperately trying to activate a starter edition of line rate.

I followed the steps on https://docs.lineratesystems.com/093Release_2.5/100Getting_Started_Guide/130Configuring_Licensing

and get stuck at the point where the actual license should be tranferred.

My Linerate system has a working IP configuration:

interface em0
 mtu 1500
 ip address dhcp
 ip address 10.160.6.110 255.255.255.248
!
ip route 0.0.0.0/0 10.160.6.105

it can access activate.f5.com, asb.f5.com and login.f5.com without problems:

UNLICENSED:lr1.l4c bash "curl -v https://asb.f5.com/ 2>&1 | egrep '^(<|>)'; curl -v https://activate.f5.com/ 2>&1 | egrep '^(<|>)'; curl -v https://login.f5.com/ 2>&1 | egrep '^(<|>)'"
> GET / HTTP/1.1
> User-Agent: curl/7.38.0
> Host: asb.f5.com
> Accept: */*
> 
< HTTP/1.0 302 Found
< Location: https://login.f5.com/resource/login.jsp?ctx=719748
< Set-Cookie: requestedLocation=FOOBAR; path=/; domain=.f5.com
< Server: BigIP
< Connection: Keep-Alive
< Content-Length: 0
< 
> GET / HTTP/1.1
> User-Agent: curl/7.38.0
> Host: activate.f5.com
> Accept: */*
> 
< HTTP/1.1 301 Moved Permanently
< Date: Mon, 18 May 2015 11:25:18 GMT
< Location: https://activate.f5.com/license/index.jsp
< Content-Length: 249
< Content-Type: text/html; charset=iso-8859-1
< Set-Cookie: BIGipServerActivate=FOOBAR
< Set-Cookie: TS01e1b080=FOOBAR; Path=/
< Server: F5
< 


301 Moved Permanently

Moved Permanently
The document has moved here.

> GET / HTTP/1.1
> User-Agent: curl/7.38.0
> Host: login.f5.com
> Accept: */*
> 
< HTTP/1.0 302 Found
< Server: BigIP
< Connection: Close
< Content-Length: 0
< Location: /my.policy
< Set-Cookie: LastMRH_Session=FOOBAR;path=/;secure
< Set-Cookie: MRHSession=FOOBAR;path=/;secure
< Set-Cookie: MRHSHint=FOOBAR; expires=Thu, 01-Jan-1970 00:00:01 GMT; path=/
<

Activation is not possible. Neither automatic:

UNLICENSED:lr1.l4c bash "sudo tail -f /var/log/controller.messages"
May 18 05:03:52 LROS LROS: Installed license is invalid: Free Tier Only. --- trying fallback.
May 18 05:03:52 LROS LROS: INFO: base license is now inactive
May 18 05:03:59 LROS LROS: ERROR: Failed to obtain a license:

nor manual. In the latter case I get the error message on activat.f5.com after pasting in the dossier: Licensing Error: Legal Agreement checksum failed. You must accept the Agreement unaltered.

But I did not change the EULA at all.

Any clues? Cheers Christian

linerate
management
  • Andrew_Ragone_2's avatar
    Andrew_Ragone_2
    Historic F5 Account
    May 18, 2015

    Hello Christian,

     

    Sorry to hear you are having trouble activating your trial license. Could you pull together the following information so we can take a closer look at this?

     

    • What does the "show licensing detailed" output say?
    • What is the last section of the RegKey you are trying to use? It would look like: SHIDJQH
    • You mentioned you followed all the steps to configure the license, can you confirm you entered Phone-Home credentials?

    Thanks, Andrew LineRate ENE

     

  • DE_DCNS_201786's avatar
    DE_DCNS_201786
    Icon for Nimbostratus rankNimbostratus
    May 18, 2015

    Here are the answers to your questions:

    UNLICENSED:lr1.l4c show licensing detailed 
WARNING: For more information, see http://docs.lineratesystems.com/licensing for documentation.
RegKey: XXXXXX-XXXXXX-XXXXXX-XXXXXX-ANAVASB
base:
  State: license server communication in progress
  Status: inactive
  Inactive reason: Free Tier Only.
  Expiration: 
  Username: n/a
  Version: 5b
  UUID: 420A4566-7A02-B1A0-BE6B-FA763106A316
  HTTP Requests Per Sec: 0
  TCP Connections Per Sec: 0
  Mb Per Sec: unlimited
  Burst Duration (sec): 1
  Processes: 0
  Phone Home: off
  Product Mode: Precision Load Balancer
`
    

The RegKey is listed above
Yes, phone home credentials are entered and there is even communication going on:


    `[root@LROS /home/linerate] tcpdump -i em0 host 104.219.104.142 or host 104.219.104.162 or host 104.219.104.132
tcpdump: verbose output suppressed, use -v or -vv for full protocol decode
listening on em0, link-type EN10MB (Ethernet), capture size 65535 bytes
04:59:31.244862 IP 10.160.6.110.45577 > activate.f5.com.https: Flags [S], seq 27804813, win 65535, options [mss 1460,nop,wscale 8,sackOK,TS val 9082117 ecr 0], length 0
04:59:31.413643 IP activate.f5.com.https > 10.160.6.110.45577: Flags [S.], seq 2036042494, ack 27804814, win 4140, options [mss 1380,nop,nop,TS val 1722661670 ecr 9082117,sackOK,eol], length 0
04:59:31.413718 IP 10.160.6.110.45577 > activate.f5.com.https: Flags [.], ack 1, win 65535, options [nop,nop,TS val 9082286 ecr 1722661670], length 0
04:59:31.414226 IP 10.160.6.110.45577 > activate.f5.com.https: Flags [P.], seq 1:91, ack 1, win 65535, options [nop,nop,TS val 9082286 ecr 1722661670], length 90
04:59:31.581708 IP activate.f5.com.https > 10.160.6.110.45577: Flags [.], ack 91, win 4230, options [nop,nop,TS val 1722661839 ecr 9082286], length 0
04:59:31.584267 IP activate.f5.com.https > 10.160.6.110.45577: Flags [.], seq 1:1369, ack 91, win 4230, options [nop,nop,TS val 1722661841 ecr 9082286], length 1368
04:59:31.584364 IP activate.f5.com.https > 10.160.6.110.45577: Flags [.], seq 1369:2737, ack 91, win 4230, options [nop,nop,TS val 1722661841 ecr 9082286], length 1368
  • Rod_Montgomery_'s avatar
    Rod_Montgomery_
    Icon for Nimbostratus rankNimbostratus
    May 18, 2015

    I'm in good company, it seems. I was about to type up a near-identical description of this exact issue. I'm running a VM created from 

    LROS-2.6.0-R-x64.ova
    and this is the output of 
    sh licensing detailed
    :

    UNLICENSED:LROS sh licensing detailed
WARNING: No licenses are configured:
ERROR: Failed to obtain a license:

For documentation see: http://docs.lineratesystems.com/licensing
RegKey: XXXXXX-XXXXX-XXXXX-XXXX-IDOMIFH
base:
  State: not configured
  base license is not configured.
INFO: Automatic license renewal enabled.

    And I entered phone-home credentials as follows:

    phone-home
 userid "rmontgomery" secret encrypted "xxxxxxx"
!

    Attempting manual activation, I also see after pasting in the dossier, "Licensing Error: Legal Agreement checksum failed. You must accept the Agreement unaltered."

  • Andrew_Ragone_2's avatar
    Andrew_Ragone_2
    Historic F5 Account
    May 18, 2015

    Hello everyone, there was an issue with the licensing server for new license activations that has been resolved. Your LROS instance should now be able to successfully reach out to the server and activate the itself. You should see the LROS prompt when this is successful.

     

  • Rod_Montgomery_'s avatar
    Rod_Montgomery_
    Icon for Nimbostratus rankNimbostratus
    May 18, 2015

    I was contacted directly by a support representative who said they were having an issue with the licensing server. They apparently got it resolved, because my license now shows running/active without having changed the config. Thanks!