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Cirrus

Dec 05, 2018

LCD stuck in "Updating Firmware"

Hi, f5 guys,

I updated f5 i5800 before several days from 12.1.2 to 13.1.1.2, and on the LCD I see a message:

Updating Firmware

This can take up to 30 minutes...

Please do not interrupt!

It's like there is an issue with the LCD.

I can access the device through SSH, but can not see anything related in the logs. The display doesn't allow any touch activities...

I tried to check what is the problem here (in DevCentral) and find a proposal to restart service "fpdd" (as I understood this is "Front Panel Display Daemon"), but there is no such service:

[root@F5-BIGIP-Host-1:Active:Standalone] config  tmsh show sys service  | grep fpdd
 [root@F5-BIGIP-Host-1:Active:Standalone] config

I perused all the services, but didn't find anything known to me...

Any ideas about this behavior?

Regards,

Preslav

application delivery

BIG-IP

LTM

9 Replies

Fallout1984
Cirrocumulus
Dec 05, 2018
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In this situation, I'd open a support ticket with F5. That being said, from your SSH access does it appear to have completed the upgrade? Can you login as admin via a browser?
preslav_ilevski
Cirrus
Dec 06, 2018
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Hi, Alan,

Via SSH and HTTPS (through a browser as admin) the access is ok, and yes, the upgrade seems completed, everything is normal except the front panel LCD - it's stuck, and there is no change for several days...

I am wondering how to fix the LCD issue.

Regards,

Preslav
Alan_B__139698
Altostratus
Dec 06, 2018
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Have you tried clearing the LCD using the CLI? Here's an article about that:

https://api-u.f5.com/support/kb-articles/K11094?pdf

If that doesn't work maybe a reboot will.
preslav_ilevski
Cirrus
Dec 06, 2018
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Yes, Alan,

I executed:

for i in 0 1 2 3 4 5; do lcdwarn -c "${i}" 0; done

and there is no change...

For the reboot I want to be sure that will no failed. .

.

.

Regards,

Preslav
Fallout1984
Cirrocumulus
Dec 06, 2018
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In that case, I'd open a support ticket with F5 since it sounds like you've done everything you can at this point. Let us know what happens, good luck! =)
preslav_ilevski
Cirrus
Dec 06, 2018
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Thanks...
Mike_Gomes
Nimbostratus
Jul 30, 2019
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Guys, anyone think the solution of this problem?
I have 3 F5 2800 with this problem.
ayhatu
Nimbostratus
Jan 16, 2020
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Hi Guys,
I get the same error. İ2600 after upgrade 13.1.0 > 14.1.2.2.
Can you help with the solution?
Lyle_Parks
Employee
Jan 31, 2020
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Yes, there are solutions to this issue.

K22559295: After upgrade from V13. iSeries platform LCD panel displays "Firmware update in Progress may take up to 30 minutes" and upgrade is stalled.
https://support.f5.com/csp/article/K22559295

Final - K00415052: AOM may stop responding during an upgrade on iSeries platforms
https://support.f5.com/csp/article/K00415052

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Hi, f5 guys,

I updated f5 i5800 before several days from 12.1.2 to 13.1.1.2, and on the LCD I see a message:

Updating Firmware

This can take up to 30 minutes...

Please do not interrupt!

It's like there is an issue with the LCD.

I can access the device through SSH, but can not see anything related in the logs.\nThe display doesn't allow any touch activities...

I tried to check what is the problem here (in DevCentral) and find a proposal to \nrestart service \"fpdd\" (as I understood this is \"Front Panel Display Daemon\"), but there is no such service:

[root@F5-BIGIP-Host-1:Active:Standalone] config  tmsh show sys service  | grep fpdd\n [root@F5-BIGIP-Host-1:Active:Standalone] config

I perused all the services, but didn't find anything known to me...

Any ideas about this behavior?

Regards, \n

Preslav

","body@stringLength":"1171","rawBody":"

Hi, f5 guys,

I updated f5 i5800 before several days from 12.1.2 to 13.1.1.2, and on the LCD I see a message:

Updating Firmware

This can take up to 30 minutes...

Please do not interrupt!

It's like there is an issue with the LCD.

I can access the device through SSH, but can not see anything related in the logs.\nThe display doesn't allow any touch activities...

I tried to check what is the problem here (in DevCentral) and find a proposal to \nrestart service \"fpdd\" (as I understood this is \"Front Panel Display Daemon\"), but there is no such service:

[root@F5-BIGIP-Host-1:Active:Standalone] config tmsh show sys service | grep fpdd\n [root@F5-BIGIP-Host-1:Active:Standalone] config

I perused all the services, but didn't find anything known to me...

Any ideas about this behavior?

Regards, \n

Preslav

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me!"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/QueryHandler-1744046271000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/QueryHandler-1744046271000","value":{"title":"Query 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LCD stuck in \"Updating Firmware\"","moderationData":{"__ref":"ModerationData:moderation_data:25210"},"body":"

In this situation, I'd open a support ticket with F5. That being said, from your SSH access does it appear to have completed the upgrade? Can you login as admin via a browser?

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In this situation, I'd open a support ticket with F5. That being said, from your SSH access does it appear to have completed the upgrade? Can you login as admin via a browser?

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Hi, Alan,

Via SSH and HTTPS (through a browser as admin) the access is ok, and yes, the upgrade seems completed, everything is normal except the front panel LCD - it's stuck, and there is no change for several days...

I am wondering how to fix the LCD issue.

Regards,

\nPreslav

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"repliesCount":0,"postTime":"2018-12-05T23:12:19.000-08:00","lastPublishTime":"2018-12-05T23:12:19.000-08:00","metrics":{"__typename":"MessageMetrics","views":2765},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Forums/community:zihoc95639board:TechnicalForum/message:25209/message:25211","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"readOnly":false,"editFrozen":false,"body@stringLength":"375","rawBody":"

Hi, Alan,

I am wondering how to fix the LCD issue.

Regards,

\nPreslav

Have you tried clearing the LCD using the CLI? Here's an article about that:

https://api-u.f5.com/support/kb-articles/K11094?pdf

If that doesn't work maybe a reboot will.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"200","kudosSumWeight":0,"repliesCount":0,"postTime":"2018-12-06T05:17:53.000-08:00","lastPublishTime":"2018-12-06T05:17:53.000-08:00","metrics":{"__typename":"MessageMetrics","views":2740},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Forums/community:zihoc95639board:TechnicalForum/message:25209/message:25212","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"readOnly":false,"editFrozen":false,"body@stringLength":"338","rawBody":"

Have you tried clearing the LCD using the CLI? Here's an article about that:

https://api-u.f5.com/support/kb-articles/K11094?pdf

If that doesn't work maybe a reboot will.

Yes, Alan,

I executed:

for i in 0 1 2 3 4 5; do lcdwarn -c \"${i}\" 0; done

and there is no change...

For the reboot I want to be sure that will no failed.\n.

Regards,

Preslav

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"199","kudosSumWeight":0,"repliesCount":0,"postTime":"2018-12-06T05:52:04.000-08:00","lastPublishTime":"2023-06-05T11:37:11.999-07:00","metrics":{"__typename":"MessageMetrics","views":2729},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Forums/community:zihoc95639board:TechnicalForum/message:25209/message:25213","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"301","rawBody":"

Yes, Alan,

I executed:

for i in 0 1 2 3 4 5; do lcdwarn -c \"${i}\" 0; done

and there is no change...

For the reboot I want to be sure that will no failed.\n.

Regards,

Preslav

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In that case, I'd open a support ticket with F5 since it sounds like you've done everything you can at this point. Let us know what happens, good luck! =)

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In that case, I'd open a support ticket with F5 since it sounds like you've done everything you can at this point. Let us know what happens, good luck! =)

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Thanks...

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"19","kudosSumWeight":0,"repliesCount":0,"postTime":"2018-12-06T06:27:55.000-08:00","lastPublishTime":"2018-12-06T06:27:55.000-08:00","metrics":{"__typename":"MessageMetrics","views":2720},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Forums/community:zihoc95639board:TechnicalForum/message:25209/message:25215","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"readOnly":false,"editFrozen":false,"body@stringLength":"29","rawBody":"

Thanks...

Guys, anyone think the solution of this problem?

I have 3 F5 2800 with this problem.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"87","kudosSumWeight":1,"repliesCount":0,"postTime":"2019-07-30T10:54:32.000-07:00","lastPublishTime":"2019-07-30T10:54:32.000-07:00","metrics":{"__typename":"MessageMetrics","views":2774},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Forums/community:zihoc95639board:TechnicalForum/message:25209/message:25216","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"readOnly":false,"editFrozen":false,"body@stringLength":"97","rawBody":"

Guys, anyone think the solution of this problem?

I have 3 F5 2800 with this problem.

Hi Guys,

I get the same error. İ2600 after upgrade 13.1.0 > 14.1.2.2.

Can you help with the solution?

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"109","kudosSumWeight":0,"repliesCount":0,"postTime":"2020-01-16T13:25:25.000-08:00","lastPublishTime":"2020-01-16T13:25:25.000-08:00","metrics":{"__typename":"MessageMetrics","views":2718},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Forums/community:zihoc95639board:TechnicalForum/message:25209/message:25217","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"readOnly":false,"editFrozen":false,"body@stringLength":"124","rawBody":"

Hi Guys,

I get the same error. İ2600 after upgrade 13.1.0 > 14.1.2.2.

Can you help with the solution?

Yes, there are solutions to this issue.

K22559295: After upgrade from V13. iSeries platform LCD panel displays \"Firmware update in Progress may take up to 30 minutes\" and upgrade is stalled.

https://support.f5.com/csp/article/K22559295

Final - K00415052: AOM may stop responding during an upgrade on iSeries platforms

https://support.f5.com/csp/article/K00415052

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"repliesCount":0,"postTime":"2020-01-31T10:00:09.000-08:00","lastPublishTime":"2020-01-31T10:00:09.000-08:00","metrics":{"__typename":"MessageMetrics","views":2713},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Forums/community:zihoc95639board:TechnicalForum/message:25209/message:25218","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"readOnly":false,"editFrozen":false,"body@stringLength":"1027","rawBody":"

Yes, there are solutions to this issue.

K22559295: After upgrade from V13. iSeries platform LCD panel displays \"Firmware update in Progress may take up to 30 minutes\" and upgrade is stalled.

https://support.f5.com/csp/article/K22559295

Final - K00415052: AOM may stop responding during an upgrade on iSeries platforms

https://support.f5.com/csp/article/K00415052

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LCD stuck in "Updating Firmware"

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