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jparri's avatar
jparri
Icon for Nimbostratus rankNimbostratus
Apr 18, 2022

big-iq stuck running evaluation task

we an Big-IQ evaluation task that is now stuck in running status and we need to delete. Is there a daemon we could restart to clean this, without a reboot? We put in a ticket to F5, but only found possibly root cause. Id like to see if I can just restart a service or call a particular API to force remove that task if possible?

Has anybody seen this? BigIQ 8.1

application delivery
  • Sebastiansierra's avatar
    Sebastiansierra
    Apr 18, 2022

     

    Hi,

    Could you try to run this command:

    bigstart restart restjavad

    This may change the status to FAILED and allow the deletion.
    If not, you could try restarting all daemon with the command:

    bigstart restart.

    Hope it´s work.

  • Sebastiansierra's avatar
    Sebastiansierra
    Icon for MVP rankMVP
    Apr 18, 2022

     

    Hi,

    Could you try to run this command:

    bigstart restart restjavad

    This may change the status to FAILED and allow the deletion.
    If not, you could try restarting all daemon with the command:

    bigstart restart.

    Hope it´s work.

    • jparri's avatar
      jparri
      Icon for Nimbostratus rankNimbostratus
      Apr 18, 2022

      thank for the response Sebastiansierra. I will try to restart restjavad first. IS it safe to do that during day with limited interuption or wait during maintenance window?

  • Sebastiansierra's avatar
    Sebastiansierra
    Icon for MVP rankMVP
    Apr 18, 2022

    Hi again,

    If you restart the restjavad All BIG-IQ functionality stops, The core function of the BIG-IQ system is provided by way of restjavad, which implements all of the REST APIs. so if the Big-IQ is core in your company I recommend you restart it in a window maintenance.

    • jparri's avatar
      jparri
      Icon for Nimbostratus rankNimbostratus
      Apr 18, 2022

      I figured, just wanted to confirm. I appreciate the quick response! I'll reply back on here later with results. Thank you!!