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Dullawolf_32921's avatar
Dullawolf_32921
Icon for Nimbostratus rankNimbostratus
Aug 02, 2017

Just another, "your session could not be established"

I am working on an endusers computer and every time he tries to go to our site he gets the, "your session could not be established" message "click here to start a new session." He only gets it for IE. The issue doesn't exist in Chrome or Edge. I have cleared all the cookies and temp files, I deleted all IE users data, reset IE from the settings menu, renamed the AppData folders for IE to .old, and probably some other stuff that i can't remember.

 

I talked to our f5 support guy in house and he thinks it is a problem with the browser. He is the only person having this issue.

 

Just curious if anyone else has come across this.

 

Once he gets a hold of me today, i am going to remote onto his computer, log into the computer with my profile and see if he still has the same issue exists.

 

Until then, suggestions will be welcomed.

 

BIG-IP
security

1 Reply

  • P_K's avatar
    P_K
    Icon for Altostratus rankAltostratus
    Aug 02, 2017

    You could ask your F5 resource to check the APM session reports. Also he could do a TCPDUMP when client using IE and chrome separately and see if the login or any credentials are being passed and are successfully authenticating.