Forum Discussion
NimbostratusInstallerControl.exe Failed?
All our users with windows, start their connetions via VPN, with the explorer "Internet Explorer" some of ones, have a Issue where the InstallerControl.exe send the next message. "Installation failed. Error: A certificate chain could not be built to a trusted root authority. File \local\Temp\IXP000.TMP\InstallerControl.cab-1,-1-,1" I don't know how to solve it, Could you help me?
Jessy
3 Replies
nicoven_282837It seems it is missing some certificates and during the installation it does not have access to internet to download them. Can you check the installercontrol.exe on the properties -> digital signature and ensure that you have all necessary certs on the certification path? Think it should be Entrust certificates, so you can download and manually add them in your Trusted Root Certification authorities.
Check here: https://www.entrust.com/get-support/ssl-certificate-support/root-certificate-downloads/
- nicoven_282837
It seems it is missing some certificates and during the installation it does not have access to internet to download them. Can you check the installercontrol.exe on the properties -> digital signature and ensure that you have all necessary certs on the certification path? Think it should be Entrust certificates, so you can download and manually add them in your Trusted Root Certification authorities.
Check here: https://www.entrust.com/get-support/ssl-certificate-support/root-certificate-downloads/
- nicoven_282837
It seems it is missing some certificates and during the installation it does not have access to internet to download them. Can you check the installercontrol.exe on the properties -> digital signature and ensure that you have all necessary certs on the certification path? Think it should be Entrust certificates, so you can download and manually add them in your Trusted Root Certification authorities.
Check here: https://www.entrust.com/get-support/ssl-certificate-support/root-certificate-downloads/
