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mr_skater99_640's avatar
mr_skater99_640
Icon for Nimbostratus rankNimbostratus
Aug 04, 2011

iControl error during EM discovery

Hi all,

 

 

I'm trying to discover a v9 device and i'm getting the following in the EM console:

 

 

getSlotInfo: iControl error: 'iControl::OperationFailed - primary code:16908289(0x1020001) secondary code: 0(0x0) string: Error generating boot image information'

 

 

Can anyone shed some light on this guy? Can't find much anywhere (un-managed device is working well).

 

 

Cheers,

 

 

Scotty

 

dev
devops
iControl
  • mr_skater99_640's avatar
    mr_skater99_640
    Icon for Nimbostratus rankNimbostratus
    Oct 27, 2011
    Still getting this error - but now with a different device running 10.0.1 build 378

     

     

    Any ideas?
  • Kurt_Knochner_5's avatar
    Kurt_Knochner_5
    Icon for Cirrus rankCirrus
    Oct 28, 2011
    there is a similar problem in the KB (http://support.f5.com/kb/en-us/solutions/public/7000/000/sol7089.html), though with a different reason (copying files).

     

     

    Can you please enable iControl debugging, according to SOL7823 (http://support.f5.com/kb/en-us/solutions/public/7000/800/sol7823.html?sr=17369566)?

     

     

    I'm pretty sure you/we will find the error in the debug logs or in the decrypted communication.

     

     

    BTW: What's your EM version?

     

     

    Regards

     

    Kurt Knochner
  • mr_skater99_640's avatar
    mr_skater99_640
    Icon for Nimbostratus rankNimbostratus
    Oct 31, 2011
    Ok so i upped our EM to 2.2 - same error. I followed the steps here to turn on debugging - (http://support.f5.com/kb/en-us/solutions/public/7000/800/sol7823.html?sr=17369566) and the discovery worked first go?1?
  • Kurt_Knochner_5's avatar
    Kurt_Knochner_5
    Icon for Cirrus rankCirrus
    Oct 31, 2011

     

    I followed the steps here to turn on debugging - (http://support.f5.com/kb/en-us/solutions/public/7000/800/sol7823.html?

     

    sr=17369566) and the discovery worked first go?1?

     

     

     

    well, debugging is not supposed to fix the problem, but rather identify it :-))

     

     

    Probably the "bug" has been fixed in 2.2. Please disable debugging again and re-check.

     

     

    Regards

     

    Kurt Knochner
  • Roderick_Graham's avatar
    Roderick_Graham
    Icon for Nimbostratus rankNimbostratus
    Sep 04, 2013

    I'm getting this error and I'm running EM 3.1.0 Build 1757.0 Final. Any recommendations would be appreciated.

     

  • Brian_102545's avatar
    Brian_102545
    Historic F5 Account
    Sep 04, 2013

    try a 'tmsh restart sys service httpd' on the device you are trying to discover

     

    • MichaelM's avatar
      MichaelM
      Icon for Altostratus rankAltostratus
      Feb 19, 2017

      Thanks. This solved my device detecting issue (iControl::OperationFailed ... error getting service status) between EM 3.1.1 HF6 and BigIP 11.5.4 HF1 (using big3d v12.0.0.0.0.606 as data collection agent).

       

  • Roderick_Graham's avatar
    Roderick_Graham
    Icon for Nimbostratus rankNimbostratus
    Sep 05, 2013

    I tried the command however it did not resolve the issue.

     

    It should be noted the target LTM device is running BIG-IP 9.3.1 Build 37.1.

     

    Any other suggestions/recommendations will be greatly appreciated. Thanks.

     

  • Joe_M's avatar
    Joe_M
    Icon for Nimbostratus rankNimbostratus
    Sep 05, 2013

    9.3.1 doesn't have TMSH so you should do a "bigstart restart httpd" and personally, I would also restart tomcat, "bigstart restart tomcat". If that still doesn't work, I would reboot the LTM using "full_box_reboot". That Build also indicates you don't have any hotfixes installed. I would also recommend installing HF8 for 9.3.1. As a side note, F5 has terminated ALL v9 support as of 8/31/2013.