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mhite_60883's avatar
mhite_60883
Icon for Cirrocumulus rankCirrocumulus
Apr 15, 2011

How to report iControl bugs?

Are there any developers who frequent this forum who would be willing to accept a bug report? I've run into a situation where fast_cgi/icontrol crashes :(     I can point you to a thread in the...
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iControl
Joe_Pruitt's avatar
Joe_Pruitt
Apr 15, 2011

From my understanding, support is supposed to take on issues with iControl when it's causing a server fault like this. DevCentral is for support when developing applications, but if you are calling the method correctly and it's causing a crash on the server, then that is beyond what we can do on DevCentral to help out. I've looked at your trace on the other forum thread and tested it against my 10.2 system and can't get it to crash for me (although I used different VIP and vlan names in my tests). I even tried testing out bogus parameters and when I tried to pass in a bogus VLAN, I received a correct SOAP Fault from the server

 

SOAP-ENV:Server Exception caught in LocalLB::urn:iControl:LocalLB/VirtualServer::set_vlan()

 

Exception: Common::OperationFailed

primary_error_code : 17236789 (0x01070335)

secondary_error_code : 0

error_string : 01070335:3: Virtual Server xxxxxxx refers to nonexistent Vlan yyyyyyyy

I'm following up with our support group to find out what the policy is here, but I would mention that you had the support staff on DevCentral look at the code and it looked correct and that you believe it's an issue with the product.

-Joe