Forum Discussion
Tan_Sal_137877
Nimbostratus
NimbostratusHow to check the support id.
Hi Guys,
I am new for F5. Dome times users can able to access our clients network from outside. User provides us a support id. Now my query is how to check this support id in LTM and allow that URL so that user's can able to access the URL.Kindly help me to fix issue. Please tell me the steps.
Regards
Tan_Sal
- Kevin_Stewart
Employee
How are users accessing the network through the LTM? Is the support ID coming from ASM or APM? 
Mike__Maher_108You need to go into Security > Application Security > Reporting > Request. There should be a field towards the bottom that allows you to search for the support ID. Allowing the traffic will depend on what violation it is tripping.
Tan_Sal_137877Hi Mike, Thanks a lot for your support . Now how to allow that traffic. Please let me know in details.- Mike__Maher_108Like I said in my first post that will depend on what violation is being triggered. So you will need to note why the request was blocked in order to continue forward. One way to do things would be to go to Security > Application Security > Policy Building > Manual > Traffic Learning At the top under Current Edited Policy drop down and select the policy you want to work in if it is not already selected. The screen should not display all the violation types, click on the violation that you noted when selecting the support ID. You will then see more details. From here it all depends on what was blocked on what you select next. There are also manual ways to build whatever is blocked into the policy but again it would depend on the details of the block. Based upon the questions you are asking I would suggest you read through the Configuration guide for ASM, this is the one for 11.4.1 you may want to search for the version you are running to be accurate. https://support.f5.com/kb/en-us/products/big-ip_asm/manuals/product/asm-config-11-4-0.html
- Mike__Maher_108There is also a very good article series here on devcentral that goes over ASM, you may want to read through those as well. It is a 10 part series and they are up to part 6, here is the link to the 1st part https://devcentral.f5.com/s/articles/the-big-ip-application-security-manager-part-1-what-is-the-asm
Mike_MaherYou need to go into Security > Application Security > Reporting > Request. There should be a field towards the bottom that allows you to search for the support ID. Allowing the traffic will depend on what violation it is tripping.
- Tan_Sal_137877Hi Mike, Thanks a lot for your support . Now how to allow that traffic. Please let me know in details.
- Mike_MaherLike I said in my first post that will depend on what violation is being triggered. So you will need to note why the request was blocked in order to continue forward. One way to do things would be to go to Security > Application Security > Policy Building > Manual > Traffic Learning At the top under Current Edited Policy drop down and select the policy you want to work in if it is not already selected. The screen should not display all the violation types, click on the violation that you noted when selecting the support ID. You will then see more details. From here it all depends on what was blocked on what you select next. There are also manual ways to build whatever is blocked into the policy but again it would depend on the details of the block. Based upon the questions you are asking I would suggest you read through the Configuration guide for ASM, this is the one for 11.4.1 you may want to search for the version you are running to be accurate. https://support.f5.com/kb/en-us/products/big-ip_asm/manuals/product/asm-config-11-4-0.html
- Mike_MaherThere is also a very good article series here on devcentral that goes over ASM, you may want to read through those as well. It is a 10 part series and they are up to part 6, here is the link to the 1st part https://devcentral.f5.com/articles/the-big-ip-application-security-manager-part-1-what-is-the-asm.UozNID-WhnW
- Tan_Sal_137877
Hi Mike,
In our network we are using two ASM in Active/Standby and one Enterprise manager. I would like to know what is the difference ASM and enterprise manager.
- Tan_Sal_137877
Hi Mike Hope you are doing well. Just now I check the support id. Violation is illegal parameter. Now we need to allow these parameters.Kindly help.
Regards
Tan
- Tan_Sal_137877
Hi Mike I am waiting for your response.
Tan
